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Provide high standard of welcome to the guest- check in/check out-Shift procedures- Payment handling-banking-Customer service orientatedApply for Job
As a member of our hotel team, you will be making sure every customer who stays with us has a great experience from the moment they arrive, to when they leave. What you will be doing * Delivering a great customer experience at every stage of our customer journey * Welcoming our customers to the hotel – checking them in and allocating the right rooms * Listening to customers, managing any re...
As a member of our housekeeping team you will be cleaning rooms and setting them up to meet our brand standards. Travelodge prides itself on clean and fresh rooms and you will play a central role in helping to maintain these high standards so that our guests can enjoy a spotless room. What you will be doing * Cleaning rooms, making beds and cleaning bathrooms. Following a step by step approac...
As a member of our hotel team, you will be making sure every customer who stays with us has a great experience from the moment they arrive, to when they leave. Working nights, you will sometimes be working on your own and your overall purpose will be to make sure our guests sleep soundly knowing they are safe and secure. What you will be doing * Delivering a great customer experience at every...
Are you a outgoing, friendly and bubbly individual who has great social skills and has a passion for guest service ? Do you enjoy socialising, working with others and making people happy ? Ibis Rotherham is looking for a night team member to join the team. No previous experience is necessary, just great people skills and moderate computer skills and you must be flexible and reliable. You will b...
You ensure that all runs smoothly during the customer's stay. You are involved from the customer's arrival in the hotel, through to their paying and check-out. Other duties:- Answering the telephone and taking reservations- Handling the cash register and billing- Daily banking-Supervision of Team members- Motivation of targets, le Club, fast check out and upselling. Ensuring quality is to the h...
As a member of our housekeeping team you will be cleaning rooms and setting them up to meet our brand standards. Travelodge prides itself on clean and fresh rooms and you will play a central role in helping to maintain these high standards so that our guests can enjoy a spotless room. What you will be doing * Cleaning rooms, making beds and cleaning bathrooms. Following a step by step approac...
Overview of duties"• Contributes to guest satisfaction by:• preparing ""hot"" and/or ""cold"" dishes in line with the supervisor's instructions• helping deliver the dishes• respecting the food health and safety standards and procedures• participating in managing raw materials effectively"Main responsibilitiesProfessional techniques / Production"• Creates and presents the dishes in line with coo...
Overview of duties"• Helps provide smooth running services and a high standard of production by managing his/her section• Works autonomously to produce dishes in compliance with cooking instructions• Supervises the commis chefs' work• Is responsible for the organisation, coordination and service for one area of the kitchen"Main responsibilitiesProfessional techniques / Production"• Produces and...
Overview of duties"• Welcomes guests and provides a high standard of restaurant service• Contributes globally to guest satisfaction through the quality of his/her work and exemplary behaviour• Helps increase the restaurant's revenue through his/her sales efforts"Main responsibilitiesCustomer relations"• Provides a friendly and personalised welcome for guests• Offers an attentive service to gues...
Do you have a passion for upselling and customer service? Working alongside your F&B Assistant Hotel Manager, your responsibilities will range from setting and continuously driving sales targets, leading huddles through to ensuring stocks remain replenished at all times. With a deep understanding of every product on offer and how your department runs smoothly, you will be able to ensure the suc...
You take care of the different services available to customers (reception, reservation, breakfasts, bedrooms, toilets…), participate in maintaining existing customers, may be required to handle objections and customer complaints and must always inform the Hotel manager. You participate in market place synergy by applying inter-hotel referrals, handle invoicing and taking payments, checking cash...
You will contribute to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards;* Professional and effective telephone handling* Check in and out of guests* Assisting guest with reservation & event enquirers* Collating guest service feedback; giving, receiving and handover of information* Up-selling rooms at arrival in order to optimize gues...
