about 1 year ago
Wedding Sales Manager
: United Kingdom-London-The Savoy, A Fairmont Managed Hotel
Wedding Sales Manager
Part of the Wedding Services/ Sales Team - To be a point of contact for new wedding
enquiries, establishing contact with target clients, building a pipeline of new
sales leads. Be an active colleague of the Savoy team in our
mission of ‘Turning Moments into Memories’ for our guests.
The Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leader in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders and legends of the stage and screen. Today, colleagues pride themselves on being innovative and inspirational, delivering the very best in five star luxury. Passionate about developing and promoting talent, The Savoy offers unwavering support and recognition to colleagues, as well as having a very competitive benefits plan.
Summary of Responsibilities:
Reporting to the Director of Events Sales, responsibilities and essential job functions include but are not limited to the following:
be a point of contact for new wedding enquiries, responding in a timely,
confident and professional manner, identifying sales opportunities and
converting into confirmed bookings wherever possible
and delivering business development strategies
* Focus on a
consistently executed up-selling approach
on creating new leads and identifying new sales opportunities for key
in strategy meetings (rev pro meetings)
presentations for new client
contact with target clients, building a pipeline of new sales leads
sales data and account performance
& supplier management
with telephone and e-mail enquiries for the Group and Events Wedding
booking process by creating accounts/bookings, establishing departmental
files and generating notifying affected departments to any types of guest
or client inquiries.
files are maintained on a regular basis and thorough handovers are
provided as per the departmental guidelines to the Planner and Planning
in monthly departmental meetings.
out site inspections of clients and potential clients, pre-booked or
attend in house familiarization trips and events in order to promote the
in accordance with fire, health and safety regulations and follow the
correct procedures when the situation arises.
be aware of any procedures for any function reservations, changes or
to all Savoy policies and procedures as outlined by the hotel.
an active colleague of the Savoy
team in our mission of ‘Turning Moments into Memories’ for our guests.
ownership of his/her bookings guiding the client through the contracting
stages of the Group and Event process to ensure a successful seamless
provide individual weekly figures by updating the monthly commentary with
all contracted and provisional business.
for in-putting information into S&C, for the accuracy and integrity of
ensure bookings are followed up with on a regular basis as per the
Director of Group and Events.
* To attend
training and meetings as and when required
respond to any changes in the department as dictated by the needs of the
industry, department or hotel
comply with local legislation as required
in driving the wedding marketing plan
1-3 years experience in the Hospitality Industry.
Outstanding communication skills, both written & verbal.
A confident & dynamic speaker, able to communicate and interact effectively with all levels of an organization.
Enthusiastic and positive personality with the ability to build trusting relationships with others.
Proven organizational skills, works well on their own. Able to set and meet deadlines with quality results.
Applicable job related skills as per Accountable Duties.
* Minimum of two years of administrative experience preferred
* Excellent customer service skills, superior interpersonal skills, results-oriented and highly self-motivated
* Able to multi-task and work under pressure
* Knowledge of event space capacities pertaining to health and safety procedures and terminology of event room set ups, as it relates to wedding ceremonies & receptions
* Food and beverage knowledge is an asset
* Good understanding of all hotel departments, particularly housekeeping, front office, banquets and kitchen
* Working knowledge of Word, Excel, PowerPoint and Outlook
* Knowledge of Opera S&C is an asset
* Strong written and verbal communication skills
Must be legally eligible to work in the UK. The hotel is unable to assist candidates in obtaining UK work authorization.
ABOUT FAIRMONT HOTELS & RESORTS
At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!
: Management / Supervisory
: Day Job