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about 1 year ago
Hyatt Hotels UK
Location: London
Job type: Permanent
Sector: Restaurant
Category: Waiting Staff Jobs

An excellent opportunity has become available for a driven Waiter/Waitress to join our fantastic team at the Churchill Bar.

About us:

We are an international 5* hotel nestled on the picturesque gardens of
Portman Square, just 100 meters north of Marble Arch and Oxford
Street. Our aim is to create energizing experiences that connect our
guests to who and what matters to them most.

About the role:

The Waiter/ess is accountable for providing guests with all service and
assistance connected with their bar & dining experience.
Some of the key
processes include but are not limited to:

* Accountable
to possess up to date knowledge of all food and beverage items in the menu

* Responsible
to monitor operating supplies and reduce spoilage and waste

* Responsible
for assisting guest’s during their stay and handling guest complaints

* Accountable
to maximize revenue opportunities through up selling

* Responsible
to provide all required information about the Hotel, available services
and facilities

* Present
and review the cigar menu at the guest tables and bar

* Assist
guests with their cigar pairings

* Be
able to assist with cigar orders

* Assist
the guests with pairing cigars with food & beverage

* Answer
questions about all cigars in the menu

* Maintain
clean workstations and service areas of cigars at all times

* Monitor
and observe guest’s experience throughout the duration of their visit to
Cigar terrace

* Ensure
guest satisfaction with the cigars and service

* Respond
promptly and courteously to any request of cigars

* Order
and serve cigars

* Monitor
the humidity and the temperature of the humidor on daily basis

* Follow
all the cigar legislation of UK and all the regulations

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