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about 1 year ago
GLH Hotel Management
Location: London
Job type: Permanent
Sector: Restaurant
Category: Waiting Staff Jobs
Grand Imperial is a stunning Cantonese restaurant based at The Grosvenor Hotel, Victoria. The restaurant is designed around the ancient practice of Feng-shui, features original pieces of artwork and calligraphy along with traditional artefacts, creating the perfect fine dining Cantonese experience to enjoy authentic dishes.

The Waiter/Waitress delivers a warm welcome, and ensures that all guests receive a quick, efficient and professional dining experience


* Conduct friendly and efficient seating to a table.

* Get to know regular guests and takes steps to personalise the guest dining experience to build guest loyalty.

* Comply with Data Protection and all other related policies

* Communicate with other colleagues and departments regarding guest requests..

* To serve and dispense Food and Beverages in the area designated by the Team Leader / Manager.

* To follow up the daily cleaning schedule and preparations.

* Operate the POS system in taking orders / making payments.

* Clean and set up restaurant.

* Carry out post-function procedures, moving furniture to original restaurant settings. Dispose of waste material safely.

* Operate cloakrooms and any other service requested.

* To take responsibility to ensure that all areas of the restaurant are always presented at their best for guests and in line with Health and Safety policy.

* Carries out any other reasonable tasks.

* Fully understands equipment and systems in the Food and Beverage area.

* Reports Health and Safety hazards immediately to line manager.

What we look for


* Highly guest- focused with a passion for great service and a drive for guest satisfaction.

* Comfortable in a font line role facing the public.

* Empathetic and able to build relationships

* An open personality who is relaxed and natural in their interactions

* Accurate with good attention to detail

* Able to create a positive first impression and be an ambassador for the brand and glh

* Can demonstrate commercial awareness within the context of their role

* Ability to speak and write Chinese desirable.

What's in it for you?

* 20 days holiday plus 8 Bank Holidays

* Discounted rates on hotel rooms, food and drink across the glh group

* Interest free season ticket loans (conditions apply)

* Access to a 24/7 Employee Assistance Program

* Long Service Awards

* Pension and Healthcare Schemes

* Generous recommend a friend scheme

* Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal

* Wonderful Person of the month scheme with cash prizes

* Childcare vouchers

* Staff refreshments on shift

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