POKE
970 jobs - 0 added today
Recruiting? Call us on 01772 639608
Email me jobs relevant to my job search
5 days ago
only 23 days until close

Vice President – Operations EMEAC


Rosewood Hotels
Location: UK
Job type: Permanent
Category: Accounts and Administration Jobs
Apply on company site
Select how you want to share:
View similar
Job Summary

The primary responsibility of this role is to drive and oversee profitable strategies for Hotel Operations including Rooms, F&B, Wellness. This position requires close and continuous collaboration with Regional Vice Presidents (RVP) and Managing Directors (MD) in their hotels to ensure the operations strategy is aligned to the company strategy and vision. The VP of Operations will collaborate with group leaders of F&B, Guest Experience, Wellness and Commercial on strategies, challenges and opportunities regarding the operating hotels.

The VP of Operations will also act as a conduit at pre-openings between ownership and the hotel RVP/MD.

Manages relationships with assigned project owners and representatives. Ensure compliance with quality and operational standards. Undertakes the leading role in promoting the culture and the values of the Group.

Essential Duties and Responsibilities

FINANCIAL

* Provides direction to Managing Directors and Directors of Finance Business Partners in the development of annual business plans and capital expenditure plans for assigned area of responsibility. Monitors the implementation of approved plans through correspondence and frequent personal visits to maximize hotel operating profits, quality and service levels to achieve brand and owner objectives.

* Reviews draft annual budgets and business plans prior to corporate submission.

* Provides assistance and direction in diagnosing, addressing and resolving hotel problems; and in analyzing local market activities to determine what competitive actions, if any, should be taken.

* Manages relationships with hotel owners to build cooperation, alignment of objectives and successful outcomes for owners and Rosewood Hotel Group. Supports Managing Directors in dealing with owners on communication of Rosewood business strategy and initiatives, resolution of conflict or other relationship issues.

* Provides assistance and direction to Managing Directors, in diagnosing key metrics such as RGI, RevPAR, Operational Management Review, Quality Standard Review, Cost Management Review, Customer Relationship Management, People indicators etc, recommending actions, and following up to measure outcomes.

* Monitors the financial performance and operational plans of the hotel to support the agreed overall objectives.

* Conducts pro-forma reviews for new hotel projects and ensures that the hotels are set up to achieve the required revenues and profitability.

OPERATIONS

* Directs the development of strategies to increase brand awareness by focusing on points of difference, implementation of standards, and ensuring that standards are guest driven while providing ownership value.

* Ensures that product standards are met in all areas of the hotel as pertains to physical appearance, maintenance and cleanliness.

* Participates in the development and implementation of strategies that will drive performance across all operational areas to ensure business goals are achieved within each hotel.

* Host Monthly Financial Reviews calls with respective RVP / hotels.

* Establishes action plans and strategies for underperforming hotels, follow up on implementation.

PRE-OPENING

* Responsible to ensure the Critical Path Tasks on completed in a timely manner.

* Ensures that hotels opens within the approved budget and that manning, HEOS and overall costs are managed during and after opening.

* Responsible for owner relations once Managing Director is in place.

* Collaborating with F&B and Guest Experience Group Leaders on pre-opening requirements.

* Collaborating with Commercial on Pre- opening Sale & Marketing Strategies.

* Coordinates with Design and Project Services on handover/opening date.

* Collaborating with Talent and Culture on recruitment and Task Force.

PEOPLE

* Acts as mentor to hotel management team, responsibility for their professional development and career progression by implementing Performance Management process as directed and monitoring individual performance through both informal / formal process.

* Is a “Brand Ambassador” at all times and ensures brand integrity and clarity are always maintained. Ensuring that Managing Directors embraces the culture, and drive all associate to be brand ambassadors.

* Models the Corporate culture, vision, mission and core values at all times.

* Coordinates with Guest Experiences team on hotel performance metrics such as LQA and Trust You as well as to review any proposals to Brand Standards and Brand Product Standards.
Job Summary

The primary responsibility of this role is to drive and oversee profitable strategies for Hotel Operations including Rooms, F&B, Wellness. This position requires close and continuous collaboration with Regional Vice Presidents (RVP) and Managing Directors (MD) in their hotels to ensure the operations strategy is aligned to the company strategy and vision. The VP of Operations will collaborate with group leaders of F&B, Guest Experience, Wellness and Commercial on strategies, challenges and opportunities regarding the operating hotels.

The VP of Operations will also act as a conduit at pre-openings between ownership and the hotel RVP/MD.

Manages relationships with assigned project owners and representatives. Ensure compliance with quality and operational standards. Undertakes the leading role in promoting the culture and the values of the Group.

Essential Duties and Responsibilities

FINANCIAL

* Provides direction to Managing Directors and Directors of Finance Business Partners in the development of annual business plans and capital expenditure plans for assigned area of responsibility. Monitors the implementation of approved plans through correspondence and frequent personal visits to maximize hotel operating profits, quality and service levels to achieve brand and owner objectives.

* Reviews draft annual budgets and business plans prior to corporate submission.

* Provides assistance and direction in diagnosing, addressing and resolving hotel problems; and in analyzing local market activities to determine what competitive actions, if any, should be taken.

* Manages relationships with hotel owners to build cooperation, alignment of objectives and successful outcomes for owners and Rosewood Hotel Group. Supports Managing Directors in dealing with owners on communication of Rosewood business strategy and initiatives, resolution of conflict or other relationship issues.

* Provides assistance and direction to Managing Directors, in diagnosing key metrics such as RGI, RevPAR, Operational Management Review, Quality Standard Review, Cost Management Review, Customer Relationship Management, People indicators etc, recommending actions, and following up to measure outcomes.

* Monitors the financial performance and operational plans of the hotel to support the agreed overall objectives.

* Conducts pro-forma reviews for new hotel projects and ensures that the hotels are set up to achieve the required revenues and profitability.

OPERATIONS

* Directs the development of strategies to increase brand awareness by focusing on points of difference, implementation of standards, and ensuring that standards are guest driven while providing ownership value.

* Ensures that product standards are met in all areas of the hotel as pertains to physical appearance, maintenance and cleanliness.

* Participates in the development and implementation of strategies that will drive performance across all operational areas to ensure business goals are achieved within each hotel.

* Host Monthly Financial Reviews calls with respective RVP / hotels.

* Establishes action plans and strategies for underperforming hotels, follow up on implementation.

PRE-OPENING

* Responsible to ensure the Critical Path Tasks on completed in a timely manner.

* Ensures that hotels opens within the approved budget and that manning, HEOS and overall costs are managed during and after opening.

* Responsible for owner relations once Managing Director is in place.

* Collaborating with F&B and Guest Experience Group Leaders on pre-opening requirements.

* Collaborating with Commercial on Pre- opening Sale & Marketing Strategies.

* Coordinates with Design and Project Services on handover/opening date.

* Collaborating with Talent and Culture on recruitment and Task Force.

PEOPLE

* Acts as mentor to hotel management team, responsibility for their professional development and career progression by implementing Performance Management process as directed and monitoring individual performance through both informal / formal process.

* Is a “Brand Ambassador” at all times and ensures brand integrity and clarity are always maintained. Ensuring that Managing Directors embraces the culture, and drive all associate to be brand ambassadors.

* Models the Corporate culture, vision, mission and core values at all times.

* Coordinates with Guest Experiences team on hotel performance metrics such as LQA and Trust You as well as to review any proposals to Brand Standards and Brand Product Standards.
Apply on company site

Email me jobs relevant to my job search

  Back to the top