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4 months ago
Warner Leisure Hotels
Location: Lowestoft
Job type: Permanent
Sector: Front of House
Category: Hotel Receptionist Jobs
Do you want a career working for The Sunday Times 5th Best Big Companies in the UK?

A rewarding career at Warner Leisure Hotels means joining one great team who aim to create a warm hearted and seamless experience across our 13 unique and beautiful Hotels and Coastal Villages.

The Purpose of the role:

•To be the onsite champion and host for 'My Warner Table' and ensure that the guests experience, once on site, runs as smoothly as possible
•Taking pride and joy in planning and hosting an exceptional experience for our guests with the goal of ensuring "every detail is thought through" in delivering a great tailored guest experience
•You will work in a high performing, fast paced environment with the goal of creating rewarding relationships with our guests by providing individual, tailor made experiences, ensuring you meet the Warner standard and our guests' expectations
•Provide informative and accurate advice, allowing our guests the confidence to talk with you
•Communicate with fellow team members in running and supporting the smooth operation of 'My Warner Table'
•Ensure clear communication and positive interaction is maintained between the bars and entertainments team to provideconsistent and efficient service
•Ensure that every detail of the teams service has been thought through, delivering a WOW factor to our guests by overseeing the service provided in your work area
•Running the reports for My Warner Table and VIP seating in a timely manner to ensure that the guest requests are met
•Ensuring that all My Warner Table and VIP administration requirements are met in preparation for the guest arrival
•Support and host the delivery of VIP and My Warner Table experiences, ensuring the correct experience is delivered as per the guests requests
Experience and training:
•Ideally you will have some hosting experience working within hospitality, hotels and a front of house environment
•No formal qualifications are needed but a good standard of English spoken language is essential
•We focus on the right attitude and the ability to embrace our culture
•A full training program will be provided

The benefits of working with us:

•Free use of many of the Hotel/Coastal Village facilities and discounts off our food and retail outlets
•20% team member discount across Warner Leisure Hotels, Butlin’s and Haven holidays for you, your family and friends
•Reward and recognition schemes including long service
•Externally recognised qualifications that will give you the opportunity to progress and develop within Bourne Leisure
•Childcare voucher scheme (subject to eligibility)
•Government pension scheme

To take the next step in building the Warner career you’ve always dreamed of...apply now!

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