Congratulations you have applied for a role that requires you to complete your application on the Rosewood Hotels website.
21 days ago
only 7 days until close
Begin Your Rosewood Journey
We believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is for you.
Rosewood Miramar Beach hotel is looking for a Full-Time Spa Receptionist to join our Sense Spa Team!
Overview
Able to provide Rosewood Miramar Beach guests a unique and outstanding locker room/spa experience. Provide effective and efficient guest service. Provide members/guests with extensive knowledge of the spa, in order to enhance their visit and promote Sense Spa members /guests with the highest level of services to increase sales and demand repeat business.
Essential Responsibilities
* Maintain complete knowledge of and comply with all departmental Rosewood policies/service procedures/standards.
* Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
* Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
* Maintain positive guest relations at all times.
* Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
* Follow Spa opening procedures.
* Report to work in the appropriate uniform, on time, and well-groomed according to Rosewood Miramar Beach guidelines.
* Guest Service
* Assist guests in the following areas: Spa, dining, and other reservations and information, Locker key administration, Salon and Fitness rooms, Towels, robes, sandals, and amenities maintenance.
* Attend all scheduled associate meetings.
* The follow-up to spa director on all comments, concerns, and suggestions made by associates and Rosewood Miramar Beach members and guests.
* Explain and promote all spa facilities, services, and activities.
* Knowledgeable in all aspects of spa services, programming, and reservations.
* Receive and manage all locker room supplies and equipment.
* Continually strive to improve the procedures at the spa reception desk.
* Follow spa attendant’s procedures in the spa policy/procedure manual.
* Model and reinforce all standards and policies set by The Spa at Rosewood Miramar Beach
* Provide updates and accurate information regarding spa policy, as well as any supplemental information, which will increase the associates’ knowledge base and effectiveness.
* Attend all spas’ training sessions on a consistent and regular basis.
* Responsible for maintaining helpful, cooperative relations with co-workers.
* Responsible for adhering to Rosewood Miramar Beach employee handbook guidelines and The Spa Policy/Procedure manual
* Responsible for adhering to Rosewood Miramar Beach's core values.
* Responsible for assisting and establishing and maintaining a standard of excellence in professional image and service.
* All other duties as required.
Requirements
* Maintain a professional and courteous manner whilst at work.
* Be known for being honest, reliable, confidential, and trustworthy.
* Ensure guest and employee privacy and security by respecting confidential information
* Carry out any reasonable requests made by the manager and other members of the management team in a timely manner.
* Be proactive, ask questions, and work with minimal supervision.
* Attend and complete the resort’s required training sessions and programs.
* Perform work with accuracy, speed, and attention to detail.
* Attend and participate in the hotel and departmental meetings and briefings.
* Knowledge of SpaSoft is an asset.
About Rosewood Miramar Beach
Rosewood Miramar Beach features 161 ultra-luxury guestrooms across 16 acres, including a glamorous Presidential Residence, a Bridal Suite, and multi-bedroom family bungalows nestled among rolling lawns and mature landscaping. Guests are treated to estate-style service, entirely personalized to complement their every need. Amenities include an oceanside bar and restaurant with an outdoor terrace, a signature restaurant, two swimming pools, a Sense® spa, a state-of-the-art fitness center, a beach club, and a screening room. In addition, the resort offers 12,000 square feet of indoor and outdoor event space including a 6,000-square-foot ballroom.
Competitive Benefits
* Medical
* Dental
* Vision
* Life Insurance and AD&D
* Short Term and Long-Term Disability
* Complimentary Room Nights
Connect with us
* LinkedIn: -******
* Facebook: -******
* Instagram: -******
Begin Your Rosewood Journey
We believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is for you.
Rosewood Miramar Beach hotel is looking for a Full-Time Spa Receptionist to join our Sense Spa Team!
Overview
Able to provide Rosewood Miramar Beach guests a unique and outstanding locker room/spa experience. Provide effective and efficient guest service. Provide members/guests with extensive knowledge of the spa, in order to enhance their visit and promote Sense Spa members /guests with the highest level of services to increase sales and demand repeat business.
Essential Responsibilities
* Maintain complete knowledge of and comply with all departmental Rosewood policies/service procedures/standards.
* Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
* Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
* Maintain positive guest relations at all times.
* Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
* Follow Spa opening procedures.
* Report to work in the appropriate uniform, on time, and well-groomed according to Rosewood Miramar Beach guidelines.
* Guest Service
* Assist guests in the following areas: Spa, dining, and other reservations and information, Locker key administration, Salon and Fitness rooms, Towels, robes, sandals, and amenities maintenance.
* Attend all scheduled associate meetings.
* The follow-up to spa director on all comments, concerns, and suggestions made by associates and Rosewood Miramar Beach members and guests.
* Explain and promote all spa facilities, services, and activities.
* Knowledgeable in all aspects of spa services, programming, and reservations.
* Receive and manage all locker room supplies and equipment.
* Continually strive to improve the procedures at the spa reception desk.
* Follow spa attendant’s procedures in the spa policy/procedure manual.
* Model and reinforce all standards and policies set by The Spa at Rosewood Miramar Beach
* Provide updates and accurate information regarding spa policy, as well as any supplemental information, which will increase the associates’ knowledge base and effectiveness.
* Attend all spas’ training sessions on a consistent and regular basis.
* Responsible for maintaining helpful, cooperative relations with co-workers.
* Responsible for adhering to Rosewood Miramar Beach employee handbook guidelines and The Spa Policy/Procedure manual
* Responsible for adhering to Rosewood Miramar Beach's core values.
* Responsible for assisting and establishing and maintaining a standard of excellence in professional image and service.
* All other duties as required.
Requirements
* Maintain a professional and courteous manner whilst at work.
* Be known for being honest, reliable, confidential, and trustworthy.
* Ensure guest and employee privacy and security by respecting confidential information
* Carry out any reasonable requests made by the manager and other members of the management team in a timely manner.
* Be proactive, ask questions, and work with minimal supervision.
* Attend and complete the resort’s required training sessions and programs.
* Perform work with accuracy, speed, and attention to detail.
* Attend and participate in the hotel and departmental meetings and briefings.
* Knowledge of SpaSoft is an asset.
About Rosewood Miramar Beach
Rosewood Miramar Beach features 161 ultra-luxury guestrooms across 16 acres, including a glamorous Presidential Residence, a Bridal Suite, and multi-bedroom family bungalows nestled among rolling lawns and mature landscaping. Guests are treated to estate-style service, entirely personalized to complement their every need. Amenities include an oceanside bar and restaurant with an outdoor terrace, a signature restaurant, two swimming pools, a Sense® spa, a state-of-the-art fitness center, a beach club, and a screening room. In addition, the resort offers 12,000 square feet of indoor and outdoor event space including a 6,000-square-foot ballroom.
Competitive Benefits
* Medical
* Dental
* Vision
* Life Insurance and AD&D
* Short Term and Long-Term Disability
* Complimentary Room Nights
Connect with us
* LinkedIn: -******
* Facebook: -******
* Instagram: -******
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