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21 days ago
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Spa Receptionist


Rosewood Hotels
Location: UK
Job type: Permanent
Sector: Leisure
Category: Spa, Golf and Fitness staff Jobs
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Begin Your Rosewood Journey

We believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is for you.

Rosewood Miramar Beach hotel is looking for a Full-Time Spa Receptionist to join our Sense Spa Team!

Overview

Able to provide Rosewood Miramar Beach guests a unique and outstanding locker room/spa experience. Provide effective and efficient guest service. Provide members/guests with extensive knowledge of the spa, in order to enhance their visit and promote Sense Spa members /guests with the highest level of services to increase sales and demand repeat business.

Essential Responsibilities

* Maintain complete knowledge of and comply with all departmental Rosewood policies/service procedures/standards.

* Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.

* Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.

* Maintain positive guest relations at all times.

* Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.

* Follow Spa opening procedures.

* Report to work in the appropriate uniform, on time, and well-groomed according to Rosewood Miramar Beach guidelines.

* Guest Service

* Assist guests in the following areas: Spa, dining, and other reservations and information, Locker key administration, Salon and Fitness rooms, Towels, robes, sandals, and amenities maintenance.

* Attend all scheduled associate meetings.

* The follow-up to spa director on all comments, concerns, and suggestions made by associates and Rosewood Miramar Beach members and guests.

* Explain and promote all spa facilities, services, and activities.

* Knowledgeable in all aspects of spa services, programming, and reservations.

* Receive and manage all locker room supplies and equipment.

* Continually strive to improve the procedures at the spa reception desk.

* Follow spa attendant’s procedures in the spa policy/procedure manual.

* Model and reinforce all standards and policies set by The Spa at Rosewood Miramar Beach

* Provide updates and accurate information regarding spa policy, as well as any supplemental information, which will increase the associates’ knowledge base and effectiveness.

* Attend all spas’ training sessions on a consistent and regular basis.

* Responsible for maintaining helpful, cooperative relations with co-workers.

* Responsible for adhering to Rosewood Miramar Beach employee handbook guidelines and The Spa Policy/Procedure manual

* Responsible for adhering to Rosewood Miramar Beach's core values.

* Responsible for assisting and establishing and maintaining a standard of excellence in professional image and service.

* All other duties as required.

Requirements

* Maintain a professional and courteous manner whilst at work.

* Be known for being honest, reliable, confidential, and trustworthy.

* Ensure guest and employee privacy and security by respecting confidential information

* Carry out any reasonable requests made by the manager and other members of the management team in a timely manner.

* Be proactive, ask questions, and work with minimal supervision.

* Attend and complete the resort’s required training sessions and programs.

* Perform work with accuracy, speed, and attention to detail.

* Attend and participate in the hotel and departmental meetings and briefings.

* Knowledge of SpaSoft is an asset.

About Rosewood Miramar Beach

Rosewood Miramar Beach features 161 ultra-luxury guestrooms across 16 acres, including a glamorous Presidential Residence, a Bridal Suite, and multi-bedroom family bungalows nestled among rolling lawns and mature landscaping. Guests are treated to estate-style service, entirely personalized to complement their every need. Amenities include an oceanside bar and restaurant with an outdoor terrace, a signature restaurant, two swimming pools, a Sense® spa, a state-of-the-art fitness center, a beach club, and a screening room. In addition, the resort offers 12,000 square feet of indoor and outdoor event space including a 6,000-square-foot ballroom.

Competitive Benefits

* Medical

* Dental

* Vision

* Life Insurance and AD&D

* Short Term and Long-Term Disability

* Complimentary Room Nights

Connect with us

* LinkedIn: -******

* Facebook: -******

* Instagram: -******
Begin Your Rosewood Journey

We believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is for you.

Rosewood Miramar Beach hotel is looking for a Full-Time Spa Receptionist to join our Sense Spa Team!

Overview

Able to provide Rosewood Miramar Beach guests a unique and outstanding locker room/spa experience. Provide effective and efficient guest service. Provide members/guests with extensive knowledge of the spa, in order to enhance their visit and promote Sense Spa members /guests with the highest level of services to increase sales and demand repeat business.

Essential Responsibilities

* Maintain complete knowledge of and comply with all departmental Rosewood policies/service procedures/standards.

* Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.

* Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.

* Maintain positive guest relations at all times.

* Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.

* Follow Spa opening procedures.

* Report to work in the appropriate uniform, on time, and well-groomed according to Rosewood Miramar Beach guidelines.

* Guest Service

* Assist guests in the following areas: Spa, dining, and other reservations and information, Locker key administration, Salon and Fitness rooms, Towels, robes, sandals, and amenities maintenance.

* Attend all scheduled associate meetings.

* The follow-up to spa director on all comments, concerns, and suggestions made by associates and Rosewood Miramar Beach members and guests.

* Explain and promote all spa facilities, services, and activities.

* Knowledgeable in all aspects of spa services, programming, and reservations.

* Receive and manage all locker room supplies and equipment.

* Continually strive to improve the procedures at the spa reception desk.

* Follow spa attendant’s procedures in the spa policy/procedure manual.

* Model and reinforce all standards and policies set by The Spa at Rosewood Miramar Beach

* Provide updates and accurate information regarding spa policy, as well as any supplemental information, which will increase the associates’ knowledge base and effectiveness.

* Attend all spas’ training sessions on a consistent and regular basis.

* Responsible for maintaining helpful, cooperative relations with co-workers.

* Responsible for adhering to Rosewood Miramar Beach employee handbook guidelines and The Spa Policy/Procedure manual

* Responsible for adhering to Rosewood Miramar Beach's core values.

* Responsible for assisting and establishing and maintaining a standard of excellence in professional image and service.

* All other duties as required.

Requirements

* Maintain a professional and courteous manner whilst at work.

* Be known for being honest, reliable, confidential, and trustworthy.

* Ensure guest and employee privacy and security by respecting confidential information

* Carry out any reasonable requests made by the manager and other members of the management team in a timely manner.

* Be proactive, ask questions, and work with minimal supervision.

* Attend and complete the resort’s required training sessions and programs.

* Perform work with accuracy, speed, and attention to detail.

* Attend and participate in the hotel and departmental meetings and briefings.

* Knowledge of SpaSoft is an asset.

About Rosewood Miramar Beach

Rosewood Miramar Beach features 161 ultra-luxury guestrooms across 16 acres, including a glamorous Presidential Residence, a Bridal Suite, and multi-bedroom family bungalows nestled among rolling lawns and mature landscaping. Guests are treated to estate-style service, entirely personalized to complement their every need. Amenities include an oceanside bar and restaurant with an outdoor terrace, a signature restaurant, two swimming pools, a Sense® spa, a state-of-the-art fitness center, a beach club, and a screening room. In addition, the resort offers 12,000 square feet of indoor and outdoor event space including a 6,000-square-foot ballroom.

Competitive Benefits

* Medical

* Dental

* Vision

* Life Insurance and AD&D

* Short Term and Long-Term Disability

* Complimentary Room Nights

Connect with us

* LinkedIn: -******

* Facebook: -******

* Instagram: -******
Apply on company site

Email me jobs relevant to my job search

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