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11 days ago
Rosewood Hotels
Location: UK
Job type: Permanent
Sector: Leisure
Category: Spa, Golf and Fitness staff Jobs
OVERVIEW/BASIC FUNCTION:

Responsible for monitoring spa facilities, ensuring positive and friendly guest relations. Observe all activity within assigned areas, offering assistance and instruction to guests/visitors. Maintain proper operations and maintenance of spa facilities.

QUALIFICATIONS:

Essential:

High school graduate or equivalent vocational training certificate.

Knowledge of Spa Soft Software.

Fluency in English both verbal and non-verbal.

At least 2-3 years experience in a luxury spa, preferably within a luxury hotel.

Must have a flexible schedule, willing to work days, nights, weekends, and holidays.

Provide legible communication and directions.

Compute basic mathematical calculations (add, subtract, multiply and divide numbers).

Ability to:

* perform job functions with attention to detail, speed and accuracy.

* prioritize, organize and follow up.

* be a clear thinker, remaining calm and resolving problems using good judgment.

* follow directions thoroughly.

* understand guest's service needs.

* work cohesively with co-workers as part of a team.

* work with minimal supervision.

* maintain confidentiality of guest information and pertinent hotel data.

Desirable:

* 4-5 years within a luxury hotel or luxury spa experience.

* Knowledge of "Spa Soft" software

* Experience in Hospitality Industry in similar position.

* Previous guest relations training

* Fluency in a second language

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