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about 1 year ago
Rosewood Hotels
Location: London
Job type: Permanent
Sector: Leisure
Category: Spa, Golf and Fitness staff Jobs

We are recruiting for a Spa Receptionist to join the team at Rosewood London.

The Rosewood London Sense Spa will be a sanctuary that rejuvenates guests in a one-of-a-kind style at its luxury spa destination. The Rosewood philosophy, A Sense of Place®, guides every element of the spa. Designed to enhance guests' experiences, the Sense® spa at Rosewood London is a refuge – instantly welcoming and individual in character. As a member of the Spa and Fitness team you will be responsible for delivering the very best spa experience for our hotel guests and members.

As Spa Receptionist, you will be the first and last point of contact in the Spa. You will meet and greet guests in a friendly and professional manner. Main duties include; answering the phone, booking appointments and making amendments to appointments. Key to the role is to upsell further services and to promote the retailing of the products.

You will have the ability to live and breathe our culture of being intuitive, engaging and refined. This is how you can make a difference in the experience of our associates, our guests and in our community. This role will require an exceptional level of attention to detail, excellent written and spoken English and proven service experience. Having experience of working in a 5-star hotel is desirable and previous experience using the Spasoft system would be beneficial.

Being part of the Rosewood London team means that training and development opportunities are available and with the hotel being a key part of Rosewood’s global expansion plans, this role could be a stepping stone to exciting international career opportunities.


At Rosewood London, we want our associates to be happy at work and at home so we have created an extensive list of benefits for you to explore.

Just a few of which are listed below:

* Complimentary room nights worldwide

* Property Food & Beverage and Spa discounts

* 28 days paid holiday including bank and public holidays

* Company pension scheme and life assurance

* Recognition and reward programmes

* Talent development opportunities

* Earn cash back when you shop online through ‘MyRosewood London’


Rosewood Hotels & Resorts®, one of the world's most respected ultra-luxury hotel groups, opened Rosewood London in October 2013. The much-anticipated opening comes after the transformation of a 1914 Edwardian, Grade II-listed building on High Holborn into a world-class property that blends English heritage with contemporary sophistication.

Rosewood London, housed in the original headquarters of the Pearl Assurance Company, offers some of London's finest accommodations with the feel of a stylish London residence. The 262 guests rooms and 44 suites include The Manor House Wing which consists of six bedrooms and 6,318 square feet of living space.

Accessed by private lift or from its own street entrance, this is the only hotel suite in London to have its own postcode. The newly created Garden House Suite features a garden terrace overlooking the London skyline while the luxurious Chancery House Suite is elegantly arranged over two floors.

We are devoted to creating ultra-luxury unlike any other in the world and believe that true world-class status is only achieved when a hotel combines the traditions of its host community with a luxury product, incredible attention to detail and exceptional service.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

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