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about 1 year ago
AB Hotels
Location: St Albans
Job type: Permanent
Sector: Leisure
Category: General Manager Jobs
Spa Duty Manager Full Time Position – £25,000

Your role in our family:

 The Spa Duty Manager plays a very important role in the daily operations of our
spa  You will be responsible for driving sales, overseeing day-to-day activities of our
Spa and take responsibility for managing a team of Beauty Therapists and Spa

Assistants/Attendants  Deal with all membership enquiries, membership sales and renewals  Ensure all complaints are dealt with promptly and efficiently and in confidence
Empower all team members to deal with customer complaints  Generally being alert for opportunities to improve the profitability of the
department  To participate fully in marketing and PR activity  To participate in sales activities as & when required ensuring the team is kept
informed of all promotions within the AB Hotels  Maintain positive employee relations by keeping open lines of communication
within the team  Provide regular performance management support to all spa staff  Implement ongoing skills training and attend any department training sessions  Be responsible for Health and Safety in Spa  To perform any other reasonable duties as requested by the General Manager/ Spa
Director or their delegate

What would make you the perfect fit?  Minimum of two years’ experience in a similar position in a four / five-star
establishment  Experience in customer care to a 5* standard  Good standards of computer literacy in Microsoft Word, Excel, and PowerPoint  Knowledge of the company mission, vision and values  First Aid and Emergency Responder qualified  Pool Plant trained

The best bit:

 Wide range of training and development opportunities  Free staff meals and parking  Discounted food and beverage, accommodation and spa within the AB Hotels
Group  28 days holiday and 1 extra holiday day on your birthday  And much much more!


Your country home from home nestled in 12 acres of Hertfordshire countryside; Sopwell

House is a luxury family owned Georgian country house hotel. Our hotel is on its way to

becoming one of the Top 3 Hotels in the UK as we are currently undergoing exciting

developments including an exceptional new multi-million-pound spa development due to

open late Spring 2019.

At Sopwell House, we live by our Vision, Purpose and Values. We are dedicated to creating a world of ‘Perfect Contentment’ for both our team members and guests alike ‘Spreading kindness one act at a time’ along the way. Our team pride themselves on ‘Performing with Drive and Serving with Soul’ in everything we do.
“Being a part of the Sopwell Family made me think anything was possible in my career”

If this sounds like your dream job, we would love to hear from you!

All applicants must have the right to live and work in the UK


Please be advised that if you have not received a response within 14 days, please assume

that your application has not been successful on this occasion


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