about 1 year ago
Spa Duty Manager Full Time Position – £25,000
Your role in our family:
The Spa Duty Manager plays a very important role in the daily operations of our
spa You will be responsible for driving sales, overseeing day-to-day activities of our
Spa and take responsibility for managing a team of Beauty Therapists and Spa
Assistants/Attendants Deal with all membership enquiries, membership sales and renewals Ensure all complaints are dealt with promptly and efficiently and in confidence
Empower all team members to deal with customer complaints Generally being alert for opportunities to improve the profitability of the
department To participate fully in marketing and PR activity To participate in sales activities as & when required ensuring the team is kept
informed of all promotions within the AB Hotels Maintain positive employee relations by keeping open lines of communication
within the team Provide regular performance management support to all spa staff Implement ongoing skills training and attend any department training sessions Be responsible for Health and Safety in Spa To perform any other reasonable duties as requested by the General Manager/ Spa
Director or their delegate
What would make you the perfect fit? Minimum of two years’ experience in a similar position in a four / five-star
establishment Experience in customer care to a 5* standard Good standards of computer literacy in Microsoft Word, Excel, and PowerPoint Knowledge of the company mission, vision and values First Aid and Emergency Responder qualified Pool Plant trained
The best bit:
Wide range of training and development opportunities Free staff meals and parking Discounted food and beverage, accommodation and spa within the AB Hotels
Group 28 days holiday and 1 extra holiday day on your birthday And much much more!
Your country home from home nestled in 12 acres of Hertfordshire countryside; Sopwell
House is a luxury family owned Georgian country house hotel. Our hotel is on its way to
becoming one of the Top 3 Hotels in the UK as we are currently undergoing exciting
developments including an exceptional new multi-million-pound spa development due to
open late Spring 2019.
At Sopwell House, we live by our Vision, Purpose and Values. We are dedicated to creating a world of ‘Perfect Contentment’ for both our team members and guests alike ‘Spreading kindness one act at a time’ along the way. Our team pride themselves on ‘Performing with Drive and Serving with Soul’ in everything we do.
“Being a part of the Sopwell Family made me think anything was possible in my career”
If this sounds like your dream job, we would love to hear from you!
All applicants must have the right to live and work in the UK
Please be advised that if you have not received a response within 14 days, please assume
that your application has not been successful on this occasion