7 days ago
OVERVIEW/ BASIC FUNCTION:
To ensure the Spa is kept to the highest standard of cleanliness. To provide a supportive role to all associates. To ensure that all guests receive the Sense, A Rosewood Spa, experience.
* Maintain complete knowledge of and comply with all departmental policies, service procedures and standards. Ensure that standards are maintained at a superior level on a daily basis.
* At all times to be flexible, courteous, resourceful and cheerful. To create an environment that is professional.
* To work in a safe manner and create a safe environment for spa guests, fitness guests and members. To know all the safety and fire procedures.
* To maintain a high standard of personal appearance and hygiene as per the hotels grooming standards. To report for duty punctually, wearing the correct uniform.
* To ensure the Sense Spa is kept to the highest standard of cleanliness and comply with health, hygiene and safety regulations.
* To check and maintain the Spa ambiance set-up at all times in accordance with the minimum standards.
* To greet guests in accordance with the Sense Spa standards, to assist the Spa treatment guest to the correct locker with robe, slippers and towels.
* Escort guests to the spa waiting area, ready for the therapist to greet them before taking them to the treatment room.
* To prepare an adequate supply of cold towels and serve them as directed.
* To report any defects in the spa to the Spa Director. To keep stores in a clean and tidy state.
* To handle all cleaning materials in accordance with departmental safety standards and use in accordance with the manufactures instructions.
* To be fully converse with all the spa services in order to up sell services.
* To strictly monitor all areas throughout the day, and complete the daily cleaning schedule. To collect all used towels and re-stock clean ones
* To provide support for associates (in particular spa).
* To ensure the locker room in prepped for all users. Ensuring individual clients lockers and prepared inline with the Sense Spa minimum locker set up.
* To consistently re-stock amenities in locker rooms and other areas.
* To assist we daily preparations for advance bookings.
* To attend all departmental and general staff meetings.
* To carry out opening and closing duties as required.
* All other duties as required.