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7 days ago
Rosewood Hotels
Location: UK
Job type: Part Time
Sector: Leisure
Category: Spa, Golf and Fitness staff Jobs
OVERVIEW/ BASIC FUNCTION:

To ensure the Spa is kept to the highest standard of cleanliness. To provide a supportive role to all associates. To ensure that all guests receive the Sense, A Rosewood Spa, experience.

RESPONSIBILITIES:

* Maintain complete knowledge of and comply with all departmental policies, service procedures and standards. Ensure that standards are maintained at a superior level on a daily basis.

* At all times to be flexible, courteous, resourceful and cheerful. To create an environment that is professional.

* To work in a safe manner and create a safe environment for spa guests, fitness guests and members. To know all the safety and fire procedures.

* To maintain a high standard of personal appearance and hygiene as per the hotels grooming standards. To report for duty punctually, wearing the correct uniform.

* To ensure the Sense Spa is kept to the highest standard of cleanliness and comply with health, hygiene and safety regulations.

* To check and maintain the Spa ambiance set-up at all times in accordance with the minimum standards.

* To greet guests in accordance with the Sense Spa standards, to assist the Spa treatment guest to the correct locker with robe, slippers and towels.

* Escort guests to the spa waiting area, ready for the therapist to greet them before taking them to the treatment room.

* To prepare an adequate supply of cold towels and serve them as directed.

* To report any defects in the spa to the Spa Director. To keep stores in a clean and tidy state.

* To handle all cleaning materials in accordance with departmental safety standards and use in accordance with the manufactures instructions.

* To be fully converse with all the spa services in order to up sell services.

* To strictly monitor all areas throughout the day, and complete the daily cleaning schedule. To collect all used towels and re-stock clean ones

* To provide support for associates (in particular spa).

* To ensure the locker room in prepped for all users. Ensuring individual clients lockers and prepared inline with the Sense Spa minimum locker set up.

* To consistently re-stock amenities in locker rooms and other areas.

* To assist we daily preparations for advance bookings.

* To attend all departmental and general staff meetings.

* To carry out opening and closing duties as required.

* All other duties as required.

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