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7 days ago
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Sommelier - Madera Restaurant (Full Time)


Rosewood Hotels
Location: UK
Job type: Permanent
Sector: Restaurant
Category: Waiting Staff Jobs
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The Sommelier is responsible for selecting, buying, storing, selling, and serving wines. Ensures that guests are able to find a wine that fits their tastes and complements their food. Works with the kitchen to find suitable wines to pair with dishes on the menu. Works out on the floor of the restaurant, helping customers to decide the exact wine that best meets their needs.

Essential Duties and Responsibilities

* Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.

* Ensure that standards are maintained at a superior level on a daily basis.

* Maintain complete knowledge of VIPs as determined by Hotel & Members.

* Responsible for the recommendation and sales of wines and other beverages to guests. Offer and promote the digestives.

* Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.

* Carry out wine education classes.

* Train front of house about wine / wine matching. Make sure all service associates know which wines to recommend to each dish of the menu.

* Carry out monthly stock control, inventory. Update continuously all stock forms.

* Maintain and update wine and all other beverage lists. Ensure wines off critical age get sold. Establish sommelier recommendation. Check pricing is up to date.

* Co-ordinate the work of subordinates and maintain the established procedures and policies.

* Promote good working atmosphere with emphasis in enhancing relations with subordinates.

* Greet guests, handle comments and problems whenever required and promote sales to meet forecasted revenues.

* Converse with guests to maintain a good relationship as well as extending personal touch.

* Make requisition for supplies in order to maintain stock level.

* Maintain complete knowledge of P.O.S. and manual systems.

* Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

* Maintain positive guest relations at all times.

* Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.

* Handle guest complaints following the six-step procedure and ensuring guest satisfaction.

* Monitor and maintain cleanliness, sanitation and organization of assigned station and service areas.

* Carry out any other duties as and when required by the Director of Food and Beverage.

Health & Safety & Risk Management

* Be aware of and comply with safe working practices as laid down under the Health and Safety Act as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.

* The wearing of appropriate clothing provided by or recommended by the Company will be obligatory.

* Report any defects in the building, plant or equipment according to hotel procedure.

* Ensure that any accidents to associates, guests or visitors are reported immediately in accordance with correct procedures.

* Attend Statutory Fire, Health & Safety training and be fully conversant with and abide by all rules concerning Fire, Health & Safety.

* Be fully conversant with: OSHA Regulations, Risk Assessments for your department, Hotel Fire & Bomb Procedures

* Maintain a wide variety of confidential information concerning the company, guests and associates.

Other

* Comply and adhere to the Rosewood company policies.

* Take on other tasks in addition of the ones stated, in a reasonable framework.

* Be a “brand ambassador” at all times and ensure brand integrity and clarity are always maintained.

* Model the company’s culture, vision, mission and core values at all times.

* While this job description is intended to be an accurate reflection of the duties involved in this position, the Company reserves the right to add, remove or alter duties when business need dictates.

* As the hotel’s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours. Ability to work days, evenings, weekends and holidays as needed.
The Sommelier is responsible for selecting, buying, storing, selling, and serving wines. Ensures that guests are able to find a wine that fits their tastes and complements their food. Works with the kitchen to find suitable wines to pair with dishes on the menu. Works out on the floor of the restaurant, helping customers to decide the exact wine that best meets their needs.

Essential Duties and Responsibilities

* Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.

* Ensure that standards are maintained at a superior level on a daily basis.

* Maintain complete knowledge of VIPs as determined by Hotel & Members.

* Responsible for the recommendation and sales of wines and other beverages to guests. Offer and promote the digestives.

* Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.

* Carry out wine education classes.

* Train front of house about wine / wine matching. Make sure all service associates know which wines to recommend to each dish of the menu.

* Carry out monthly stock control, inventory. Update continuously all stock forms.

* Maintain and update wine and all other beverage lists. Ensure wines off critical age get sold. Establish sommelier recommendation. Check pricing is up to date.

* Co-ordinate the work of subordinates and maintain the established procedures and policies.

* Promote good working atmosphere with emphasis in enhancing relations with subordinates.

* Greet guests, handle comments and problems whenever required and promote sales to meet forecasted revenues.

* Converse with guests to maintain a good relationship as well as extending personal touch.

* Make requisition for supplies in order to maintain stock level.

* Maintain complete knowledge of P.O.S. and manual systems.

* Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

* Maintain positive guest relations at all times.

* Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.

* Handle guest complaints following the six-step procedure and ensuring guest satisfaction.

* Monitor and maintain cleanliness, sanitation and organization of assigned station and service areas.

* Carry out any other duties as and when required by the Director of Food and Beverage.

Health & Safety & Risk Management

* Be aware of and comply with safe working practices as laid down under the Health and Safety Act as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.

* The wearing of appropriate clothing provided by or recommended by the Company will be obligatory.

* Report any defects in the building, plant or equipment according to hotel procedure.

* Ensure that any accidents to associates, guests or visitors are reported immediately in accordance with correct procedures.

* Attend Statutory Fire, Health & Safety training and be fully conversant with and abide by all rules concerning Fire, Health & Safety.

* Be fully conversant with: OSHA Regulations, Risk Assessments for your department, Hotel Fire & Bomb Procedures

* Maintain a wide variety of confidential information concerning the company, guests and associates.

Other

* Comply and adhere to the Rosewood company policies.

* Take on other tasks in addition of the ones stated, in a reasonable framework.

* Be a “brand ambassador” at all times and ensure brand integrity and clarity are always maintained.

* Model the company’s culture, vision, mission and core values at all times.

* While this job description is intended to be an accurate reflection of the duties involved in this position, the Company reserves the right to add, remove or alter duties when business need dictates.

* As the hotel’s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours. Ability to work days, evenings, weekends and holidays as needed.
Apply on company site

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