Server - In Room Dining (Part Time)

The IRD Server (Part Time) will be responsible for giving the correct and service & guest satisfaction in the levels of the quality standards of the operation according to the standards of the Property. Take food and beverage orders, retrieve and serve alcoholic/non-alcoholic beverages and food orders to guest rooms according to hotel specifications, courteously and efficiently. Collect payments.

Cleaning and maintaining a neat and tidy working environment. Using discretion when entering the guests space, and as such needs to do so with respect and decorum. Creates a memorable culinary experience for our guests in the privacy of their room.

Essential Duties and Responsibilities

* Maintain complete knowledge of and comply with all departmental policies, service, procedures, and standards.

* Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.

* Anticipate guest and residents’ needs, respond promptly and acknowledge all guest and residents, however busy and whatever time of day.

* Maintain positive guest and resident relations at all times.

* Be familiar with all Hotel services/features and local attractions/activities to respond to guest and resident inquiries accurately.

* Resolve guest and resident complaints, ensuring guest and resident satisfaction.

* Monitor and maintain cleanliness, sanitation and organization of assigned work areas.

* Maintain complete knowledge of all liquor brands, beers and non-alcoholic selections available in In Room Dining.

* Maintain complete knowledge of designated glassware and garnishes for drinks.

* Maintain complete knowledge of all menu items, preparation method, ingredients, sauces, preparation time, garnishes, presentation and prices.

* Maintain complete knowledge of guest and resident room layout, locations and room numbers/names.

* Fully understand the use of radios and software systems for completing guest requests and for communication with Order taker / manager on duty.

* Maintain complete knowledge and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.

* Complete opening side duties as assigned:

* Check quality and amount of all In Room Dining stock and supplies using checklist.

* Fold/stack In Room Dining napkins.

* Requisition all necessary supplies and transport from storeroom to In Room Dining.

* Set tables and trays.

* Shine/Polish silverware and glasses for service

* Set up all condiments (butter, jellies, syrups, juices) and beverages (alcoholic and non-alcoholic).

* Ensure a sufficient supply of all linen, silverware, glassware and chinaware, S&P shakers, sugar caddies for service.

* Check cleanliness and condition of all equipment for use in In Room Dining area, rectify any deficiencies.

* Ensure all flowers and decorative items are fresh for guest and resident use.

* Retrieve all food orders from kitchen and place on table/tray.

* Retrieve all alcoholic beverage items from bar and place on table/tray in accordance with the departmental standards.

* Transport tables/trays to and from In Room Dining area to guest and resident rooms, ensuring all standards of food presentation are maintained and that no spillage occurs.

* Enter the guest and resident room and place the table/tray by following the established departmental procedures.

* Serve the food items and beverages to the guest and resident in compliance with standards and steps of service.

* Properly open and serve wine/champagne bottles in compliance with standards and steps of service..

* Set up and deliver amenities to designated rooms.

* Monitor and maintain cleanliness, sanitation and organization of all service areas, guest and resident rooms and guest and resident corridors.

* Transport all tables/trays from guest and resident rooms to In Room Dining area as assigned.

* Clean and reset tables/trays, maintaining sufficient supply in the In Room Dining area.

* Collect and report tips at the end of the assigned shift.

* Complete closing side duties:

* Properly store all reusable goods.

* Breakdown all goods.

* Clean all equipment as assigned in the side duties.

* Restock items for next service.

* Remove all dirty linen; fold napkins.

* Reset tables/trays for the next shift.

* Ensure transmission of food orders is verified by Kitchen.

* Complete Set-ups for suite as instructed whether it be espresso, coffee, pantry set-ups.

* Complete guest requests as delegated by the Order taker and the manager on duty i.e Ice buckets, ice packs, glassware/china

* Remove guest trays/tables upon guest request or instruction from Order Taker/Manager on duty in compliance with standards and steps of service.

* Interact in courteous and professional manner with all guests, staff and community members.

* Respond in courteous, professional and rapid manner in order to resolve all guest and staff difficulties.

* Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.

* Maintain clean and safe work area.

* Models the company’s culture, vision, mission and core values at all times.

* All other duties as required.