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6 days ago
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Security Manager


Rosewood Hotels
Location: UK
Job type: Permanent
Sector: Maintenance
Category: Security Jobs
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OVERVIEW/BASIC FUNCTION:

To assist the Director of Guest care in managing and supervising the day-to-day Guest care team, to ensure the safety and well being of all guests, visitors, internal guests and property.

RESPONSIBILITIES:

· Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.

· Ensure that standards are maintained at a superior level on a daily basis.

· Determine training requirements and conduct appropriate courses and seminars

· Ensure continuing training and development of Guest Care staff

· Participate in the implementation of the Hotel’s crisis Management Team (CMT)

· To assist in the design, implementation and regular reviews of the Safety policies and procedures

· Note and report broken defective or dangerous equipment as well as facilitates repairs and corrective action to items within the property that may presents a hazard or threat to the life, safety and well being of our guests and employees.

· Implement all emergency/ fire procedures and ensure that staff is fully conversant with all the above.

· Handle emergency situations when necessary.

· Handle all guest-related incidents as necessary.

· Prepare work schedules for effective staffing, ensuring efficient operation of the department within specific labor standards.

· Maintain high morale, minimizing turnover and concentrating on staff developments.

· Conduct monthly departmental meetings.

· Ensure that all staff within his/ her jurisdiction have current job description and organizational charts.

· Maintain effective flow of communication within the department.

· Establish and maintain good control procedures for the lost and found department.

· Maintain daily logbook and report all incidents, problems, and unusual circumstances to the Director of Guest care and Managing Director / Hotel Manager for comments and follow-up.

· Maintain accurate and complete records of all guest and employee accidents and incidents.

· Support and assist in maintaining the operating standards established by Rosewood Hotels and Resorts.

· All other duties as required.

QUALIFICATIONS:

• Experience: Minimum three years’ experience as a Security Manager for a luxury or ultra-luxury property.

• Education: College degree or equivalent work experience.

• General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

• Technical Skills: Proficiency with Mircrosoft Office products.

• Language: Required to speak, read and write English, with fluency in other languages preferred.

• Physical Requirements: Must be able to exert physical effort in transporting _____ pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.

• Licenses & Certifications: None required.
OVERVIEW/BASIC FUNCTION:

To assist the Director of Guest care in managing and supervising the day-to-day Guest care team, to ensure the safety and well being of all guests, visitors, internal guests and property.

RESPONSIBILITIES:

· Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.

· Ensure that standards are maintained at a superior level on a daily basis.

· Determine training requirements and conduct appropriate courses and seminars

· Ensure continuing training and development of Guest Care staff

· Participate in the implementation of the Hotel’s crisis Management Team (CMT)

· To assist in the design, implementation and regular reviews of the Safety policies and procedures

· Note and report broken defective or dangerous equipment as well as facilitates repairs and corrective action to items within the property that may presents a hazard or threat to the life, safety and well being of our guests and employees.

· Implement all emergency/ fire procedures and ensure that staff is fully conversant with all the above.

· Handle emergency situations when necessary.

· Handle all guest-related incidents as necessary.

· Prepare work schedules for effective staffing, ensuring efficient operation of the department within specific labor standards.

· Maintain high morale, minimizing turnover and concentrating on staff developments.

· Conduct monthly departmental meetings.

· Ensure that all staff within his/ her jurisdiction have current job description and organizational charts.

· Maintain effective flow of communication within the department.

· Establish and maintain good control procedures for the lost and found department.

· Maintain daily logbook and report all incidents, problems, and unusual circumstances to the Director of Guest care and Managing Director / Hotel Manager for comments and follow-up.

· Maintain accurate and complete records of all guest and employee accidents and incidents.

· Support and assist in maintaining the operating standards established by Rosewood Hotels and Resorts.

· All other duties as required.

QUALIFICATIONS:

• Experience: Minimum three years’ experience as a Security Manager for a luxury or ultra-luxury property.

• Education: College degree or equivalent work experience.

• General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

• Technical Skills: Proficiency with Mircrosoft Office products.

• Language: Required to speak, read and write English, with fluency in other languages preferred.

• Physical Requirements: Must be able to exert physical effort in transporting _____ pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.

• Licenses & Certifications: None required.
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