29 days ago
We have an exciting opportunity for a number of Sales & Service Advisors to join us on a part time basis. Weekend shift rotation included (20 hrs per week, 5 days over 7). With our highly successful team within our central reservations office in Warrington where you will receive a competitive salary plus amazing benefits which include FREE parking, FREE membership to our state of the art gyms, excellent holiday allowance as well as discounted food & beverage and stays in our hotels.
As our Sales & Service Advisor you will know and understand what it means to deliver amazing hospitality and will thrive on the challenge of always exceeding guest’s expectations. You will be expected to achieve a level of service through the constant monitoring of our established brand standards. As a result you should be highly attentive to detail and be capable of delivering consistent standards. You should have a can do attitude. In this type of industry teamwork is key; you should be a strong team player willing to lend a hand wherever needed.
You must have experience in a similar environment with the knowledge and confidence to deliver the role described below.
As a Sales & Service Advisor you will:
* Provide excellent customer service in our inbound/outbound call centre.
* Provide sales through service to all our guest when making reservations.
* Provide excellent customer service via email using outlook
* Uncapped Commission
Why choose us?
We operate at the luxury/lifestyle end of the market with typically 110/160 bedrooms. Each of our hotels is equipped with fantastic leisure and dining facilities. They also have a Starbucks, meeting rooms and conference facilities. We work towards the highest levels of guest satisfaction; as such you will be part of an award winning team who deliver amazing hospitality constantly. As an expanding company with new hotels in the pipeline we are in a unique position to offer fantastic career progression backed up by training and development at every step of the way.
If you are truly passionate about a career in hotels and would like to work for a company that gives you job security, supportive management, a great team spirit and a real feeling of inclusiveness then Village Hotels is the place for you.
Our values and behaviours (inspirational, driven, commercial, detailed and resilient) demonstrate our passion for giving our guests an excellent experience and our staff the best career opportunities.
Apply now to be our Sales & Service Advisor