-Ensures the delivery of brand promise and provides exceptional guest service at all times;
-Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
2.Operations
-Ensures that brand standards have been implemented;
-Works closely with teammates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
Essential Duties and Responsibilities:
1.Guest Satisfaction
-Ensures the delivery of brand promise and provides exceptional guest service at all times;
-Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
2.Operations
-Ensures that brand standards have been implemented;
-Works closely with teammates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
