POKE
225 jobs - 7 added today
Recruiting? Call us on 01772 639608
Email me jobs relevant to my job search
10 days ago
only 19 days until close

Retail & Beauty Reservations Co-ordinator - Soho House


Soho House
Location: London
Job type: Permanent
Sector: Front of House
Category: Spa, Golf and Fitness staff Jobs
Apply on company site
Select how you want to share:
View similar
Who we are…

Soho House & Co is a collection of members' clubs, restaurants, hotels and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally.

The Mission…

Soho House is a platform for creativity and a space for its diverse membership to have fun, connect, discover and grow. Our passion is people, and we put members and our team at the heart of everything we do. We promote equality, respect and kindness within our walls, and in every community we create around the world.

The Role…

We are looking for an experienced Retail and Beauty Reservations Co-Ordinator to join our central reservations and customer care team.

Main Duties:

* To effectively handle all incoming calls and email enquiries for London, Countryside Spas, and Soho House Retail, converting enquiries to bookings and sales.
* Coordinating treatment bookings for Cowshed Spas and Neds Club Spa. Being able to book smartly to maximise the opportunity within the respective sites schedules.
* Monitoring daily schedules to ensure bookings are made correctly and efficiently in line with business requirements.
* Processing orders, deliveries and returns for Soho House Retail – Soho Home & Cowshed.
* Responding to all online enquiries for Soho House Retail – Soho Home & Cowshed.
* To learn and exhibit an understanding of the wider business and ensure all aspects of the Soho House ethos are always adhered to.
* Adhering to set KPIs both team wide and personal. Working closely with the onsite teams to ensure best possible customer experience.

Requirements

* Telephone based customer service experience essential
* Previous experience with reservations & ecommerce systems (Book4Time/Magento) is preferred, however full training will be provided to the successful candidate
* An understanding of retail ecommerce along with operations and logistics
* Previous experience of working with high profile/VIP guests
* Excellent reading, writing, and oral proficiency in the English language
* Excellent time management skills with the ability to prioritise tasks and meet deadlines
* Good attention to detail and administration skills
* Sufficient knowledge of Microsoft Office
* Problem solving skills and the ability to manage complaints efficiently

General…

* Ensure the highest level of personal appearance at all times
* Ensure that you are on time for work
* Adhere to the company procedures for sickness and absence
* Be fully aware of the fire and bomb procedures
* Identify and report hazards and maintenance requirements in the workplace
* Any reasonable requests from Senior Management / Directors

Benefits

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

* Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
* Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
* Learning & Development: An extensive range of internally and externally run courses are available for all employees.
* Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
* Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Who we are…

Soho House & Co is a collection of members' clubs, restaurants, hotels and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally.

The Mission…

Soho House is a platform for creativity and a space for its diverse membership to have fun, connect, discover and grow. Our passion is people, and we put members and our team at the heart of everything we do. We promote equality, respect and kindness within our walls, and in every community we create around the world.

The Role…

We are looking for an experienced Retail and Beauty Reservations Co-Ordinator to join our central reservations and customer care team.

Main Duties:

* To effectively handle all incoming calls and email enquiries for London, Countryside Spas, and Soho House Retail, converting enquiries to bookings and sales.
* Coordinating treatment bookings for Cowshed Spas and Neds Club Spa. Being able to book smartly to maximise the opportunity within the respective sites schedules.
* Monitoring daily schedules to ensure bookings are made correctly and efficiently in line with business requirements.
* Processing orders, deliveries and returns for Soho House Retail – Soho Home & Cowshed.
* Responding to all online enquiries for Soho House Retail – Soho Home & Cowshed.
* To learn and exhibit an understanding of the wider business and ensure all aspects of the Soho House ethos are always adhered to.
* Adhering to set KPIs both team wide and personal. Working closely with the onsite teams to ensure best possible customer experience.

Requirements

* Telephone based customer service experience essential
* Previous experience with reservations & ecommerce systems (Book4Time/Magento) is preferred, however full training will be provided to the successful candidate
* An understanding of retail ecommerce along with operations and logistics
* Previous experience of working with high profile/VIP guests
* Excellent reading, writing, and oral proficiency in the English language
* Excellent time management skills with the ability to prioritise tasks and meet deadlines
* Good attention to detail and administration skills
* Sufficient knowledge of Microsoft Office
* Problem solving skills and the ability to manage complaints efficiently

General…

* Ensure the highest level of personal appearance at all times
* Ensure that you are on time for work
* Adhere to the company procedures for sickness and absence
* Be fully aware of the fire and bomb procedures
* Identify and report hazards and maintenance requirements in the workplace
* Any reasonable requests from Senior Management / Directors

Benefits

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

* Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
* Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
* Learning & Development: An extensive range of internally and externally run courses are available for all employees.
* Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
* Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Apply on company site

Email me jobs relevant to my job search

  Back to the top