about 1 year ago
At Redefine|BDL Hotels we are looking for exceptional people to provide outstanding service to our guests and who put our people at the heart of everything we do.
The Exciting Opportunity
The Reservations Manager contributes to Redefine|BDL Hotel’s goals and values by supporting the Regional Revenue Manager with formulating and implementing revenue strategies for the hotel accommodation to maximise revenue potential and increase competitive share.
You’ll do this by using statistical data to set future pricing & selling strategies for hotel accommodation, managing inventory strategies for Protel and onward distribution channels, setting annual pricing for all market segments and making sure that the team adheres to the pricing and selling strategies set.
As Reservations Manager you’ll be passionate about achieving and beating your targets and you’ll conduct frequent competitor analysis to make sure that the pricing and selling strategy reflects market demand and the hotel competitive share.
In your role as Reservations Manager you’ll also be committed to using your knowledge and expertise in supporting the individual development and training of each of your team members, focussing on their personal needs.
You’ll take part in hotel strategy meetings and be confident in compiling the financial forecast on a weekly basis for accommodation and assist in compiling the annual rooms budget
Where Will You Be Working?
Dunston Hall Hotel is located in the beautiful Norfolk countryside, just a 15 minutes drive from Norwich City Centre. Set in 150 acres of beautiful grounds, this is the perfect hotel for a leisure break, featuring: a renowned US PGA rated golf course, excellent conference facilities that can hold over 900 delegates at any one time, multiple restaurants and bars on site and recently renovated leisure and spa facilities. This hotel features 169 spacious bedrooms that are sure to wow any guest. We pride ourselves on investing in our people and delivering outstanding customer service.
What Are We Looking For?
We’re looking for an individual who has;
Significant experience in a Reservations Manager or Supervisory position within a similar property.
Ideally you’llhave a degree, HND or NVQ level 4 or similar level of qualification
Good working knowledge of Microsoft Office, and IT Front Office system (Protel knowledge an advantage) and also Web based booking systems.
You’ll be able to interpret and analyse marketing formation such as Hotstats/Hotelligence/Rateview
What’s In It For You?
People love to work with Redefine|BDL Hotels because…
* We focus on health, wellbeing and our communities
* Our people are truly engaged at work
* There’s open, clear communication from the top
* We’ve got great career development opportunities
* There’s a culture of transformation and innovation
We will give you a competitive salary and opportunities to learn new skills and grow your career. You will receive a benefits package that includes;
* Everyday discounts from high street retailers
* Opportunities to be involved in charity and community events
* Career opportunities, training and help with course fees
* Discounted hotel room rates for you AND your friends and family that will make you really popular!
* Incentive programmes
* Flexible working arrangements because we know your life comes first
* Free meals on duty
* Healthcare plans and Insurance plans (just in case)
The Bigger Picture
With a real focus on performance, people, quality, profit and communities at Redefine|BDL we transform hotels.
Redefine|BDL Hotels is an independent hotel management company, working in partnership with six of the most prestigious hotel brands including IHG, Hilton, Starwood, Accor, Marriot and Wyndham. At Redefine|BDL we stand out from our peers, transforming hotels to perform exceptionally.
So if you have the ambition to continuously improve, deliver results with excellence, show that you care and act with integrity then come and join us, this is just the job for you!