about 1 year ago
Hotel/Office/Restaurant: Park Plaza Westminster Bridge London
Type of employment: Full-time
Level: Team member
Date posted: 22/12/2017
Closing date: 20/06/2018
Are you passionate about customer service and committed to redefining hospitality? Take the next step in your career and become our Reservations Executive at Park Plaza Westminster Bridge Hotel. Park Plaza is the ideal location for you to hone your skills and shine in a collaborative team environment.
Park Plaza is a brand that celebrates the individual. We believe every one of our team members has a voice, contribution and personal touch to share with our guests and colleagues. We’re always striving for excellence and know that if we invest in our team members, they’ll invest in us. For an engaging work environment where the little things are celebrated along with the major milestones, you’ve come to the right place.
Your responsibilities as a Reservations Executive will include:
- Provide efficient, prompt, trouble free and courteous service to our guests
- Answering any queries they have on the hotel, processing telephone and online bookings and ensuring that all information provided by our guests have been passed to the Front of House team
- Adhere to the hotel and Park Plaza Hotels corporate guidelines and service concepts
We are looking for
The ideal Reservations Executive will:
- Have previous experience working within a hotel reservations department
- Have experience of adhering to hotel & company procedures
- Be able to demonstrate experience in complaint handling
- Deliver excellent guest service every day
- Passion for the hospitality industry
- Able to work in a fast paced working environment and remain calm under pressure
- Ability to maintain high standards of work whilst dealing with high volume
- Possess a good command of English and has excellent communication skills (written and verbal)
- Have excellent interpersonal, communication and presentation skills and be able to connect with other live up to our mission statement: Inspiring our guests through individuality and passion!
Our people mean the world to us, and we only recruit the best. For the talents in our business, we offer great benefits and opportunities to develop with us.
Park Plaza isn’t just a great place to work - it’s a great place to take your career. We love seeing our team members fulfil their potential and always work to achieve more together. From the everyday uplifting moments to huge achievements and everything in between, we’re there every step of the way. Park Plaza. Be part of it.