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8 days ago
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Reservations Agent (SH Rooms)


Soho House
Location: London
Job type: Permanent
Sector: Front of House
Category: Accounts and Administration Jobs
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Who we are…

Soho House & Co is a collection of members' clubs, restaurants, hotels and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally.

Our mission...

Soho House is a platform for creativity and a space for its diverse membership to have fun, connect, discover and grow. Our passion is people, and we put members and our team at the heart of everything we do. We promote equality, respect and kindness within our walls, and in every community we create around the world. At Soho House, culture is everything and we believe that our Houses are only as good as the people who work within them.

See for yourself click the links below to watch how we work…

SEE HOW WE WORK ** HAVE FUN ** and ** WHY WE STAYWho we are…

Requirements

The Role…

We are looking for an experienced full time Rooms Reservations Agent to join our welcoming team in our London Reservations Office (LRO). This position would suit someone with experience in room reservations, who is adaptable and thrives in a fast-paced working environment.

Responsibilities:

* To effectively handle all incoming calls and email enquiries for room reservations for Soho House properties in London and the Countryside, converting enquiries to bookings and in line with mystery shop guidelines.
* To work to agreed KPIs and adhere to company policies and procedures, whilst delivery service excellence in line with the Soho House ethos.
* Accurate data entry, ensuring that all guest records are correctly inputted at all times, without exception.
* To be commercially aware and able to offer recommendations on services. Keeping up to date with all promotions and special offers across the business.
* To ensure that Soho House reputation is second to none within the industry in terms of customer experience by continually exceeding guest expectation and providing service excellence
* To undergo any training needed to achieve the above responsibilities

Desired Skills:

* Previous experience in a Reservations Agent role or similar - telephone based customer service experience essential.
* Previous experience with Opera essential
* Excellent attention to detail and administration skills
* Previous experience of working with high profile/VIP guests
* Experience of working in a 5 star/luxury hotel or restaurant environment
* Problem solving skills and previous experience of managing complaints efficiently
* Excellent reading, writing, and oral proficiency in the English language
* Excellent time management skills with the ability to prioritise tasks and meet deadlines
* Sufficient knowledge of Microsoft Office

Benefits

* Competitive salary
* Benefits package
* 30 paid holidays per annum inclusive of bank holidays
* Fantastic career growth opportunities

Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position.
Who we are…

Soho House & Co is a collection of members' clubs, restaurants, hotels and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally.

Our mission...

Soho House is a platform for creativity and a space for its diverse membership to have fun, connect, discover and grow. Our passion is people, and we put members and our team at the heart of everything we do. We promote equality, respect and kindness within our walls, and in every community we create around the world. At Soho House, culture is everything and we believe that our Houses are only as good as the people who work within them.

See for yourself click the links below to watch how we work…

SEE HOW WE WORK ** HAVE FUN ** and ** WHY WE STAYWho we are…

Requirements

The Role…

We are looking for an experienced full time Rooms Reservations Agent to join our welcoming team in our London Reservations Office (LRO). This position would suit someone with experience in room reservations, who is adaptable and thrives in a fast-paced working environment.

Responsibilities:

* To effectively handle all incoming calls and email enquiries for room reservations for Soho House properties in London and the Countryside, converting enquiries to bookings and in line with mystery shop guidelines.
* To work to agreed KPIs and adhere to company policies and procedures, whilst delivery service excellence in line with the Soho House ethos.
* Accurate data entry, ensuring that all guest records are correctly inputted at all times, without exception.
* To be commercially aware and able to offer recommendations on services. Keeping up to date with all promotions and special offers across the business.
* To ensure that Soho House reputation is second to none within the industry in terms of customer experience by continually exceeding guest expectation and providing service excellence
* To undergo any training needed to achieve the above responsibilities

Desired Skills:

* Previous experience in a Reservations Agent role or similar - telephone based customer service experience essential.
* Previous experience with Opera essential
* Excellent attention to detail and administration skills
* Previous experience of working with high profile/VIP guests
* Experience of working in a 5 star/luxury hotel or restaurant environment
* Problem solving skills and previous experience of managing complaints efficiently
* Excellent reading, writing, and oral proficiency in the English language
* Excellent time management skills with the ability to prioritise tasks and meet deadlines
* Sufficient knowledge of Microsoft Office

Benefits

* Competitive salary
* Benefits package
* 30 paid holidays per annum inclusive of bank holidays
* Fantastic career growth opportunities

Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position.
Apply on company site

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