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about 1 month ago
Redefine BDL
Location: London
Job type: Permanent
Sector: Kitchen and Catering
Category: Accounts and Administration Jobs
Do you want to join a Top 30 Best Places to Work in Hospitality? Do you want to work in an industry that offers SO many different career paths? Do you want to express yourself? Do you want to feel safe at work? Do you want to be part of a company that takes sustainability and the environment seriously? Do you want to work for a company that truly values diversity and inclusion? You answered YES to all of these questions, right? So get applying for this opportunity!!!

At RBH we are looking for exceptional people to provide outstanding service to our guests and who put our people at the heart of everything we do.

The Exciting Opportunity

This is a unique opportunity to join The Gantry London Curio Collection as a Reservations Agent, located in the area's most famous sporting venue, Queen Elizabeth Olympic Park in the heart of East London Stratford. The position is available on a full-time basis working up to 40 hours per week over five days. Due to the nature of the hospitality industry, you are expected to attend work at the hotel every day and work on public holidays and weekends, as required.

What Are We Looking For?

We are looking for someone with exceptional communication skills, able to create a wow factor through perfect customer service for every guest and client looking to experience one of our restaurants or bars and to stay in one of our bedrooms.

You ideally are a hospitality professional who has worked in the Front Desk or Reservations Department, with experience in rooms and F&B bookings. Experience in ONQ is advantageous but not essential.

This is a hands-on role and the successful applicant must have excellent attention to detail, have a positive can-do attitude, be a good communicator with guests and colleagues, displaying ownership of their role and be keen to learn and progress. You need to use up-selling techniques to promote hotel services and facilities; and demonstrate knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area.

Where Will You Be Working?

The Gantry is due to open in November 2021 and will be an exciting 291 bedroom hotel with a sky bar boasting views across Queen Elizabeth Park and the London Skyline, 1st-floor destination bar and a restaurant with 2 external terraces.

What's In It For You?

People love to work with RBH because…

* We focus on health, wellbeingand our communities

* Our people are truly engaged at work

* There's open, clear communication from the top

* We've got great career development opportunities

* There's a culture of transformation and innovation

We will give you a competitive salary and opportunities to learn new skills and grow your career. You will receive a benefits package that includes;

* Discounted hotel room rates for you AND your friends and family that will make you really popular!

* Incentive programmes– to keep you motivated

* Money off high street retailers– hundreds of savings to be had

* Free meals on duty?(this could easily equate to over £1000 per year saving to you *based on full time hours)

* Pension – as it’s important to save for a later date

* Flexible pay with Wagestream – a financial wellbeing benefit that allows you to access your pay as you earn it

* Training programmes – we want you to be the best you can be

* Tips – a bit extra is always handy

* Cycle to Work Scheme– huge savings on buying a new bike

* Refer a Friend Scheme – just by putting a good word in for a mate will earn you extra cash

The Bigger Picture

RBH is an independent hotel management company, working in partnership with six of the most prestigious hotel brands including IHG, Hilton, Accor, Marriott and Wyndham. At RBH we stand out from our peers, transforming hotels to perform exceptionally.

So if you have the ambition to continuously improve, deliver results with excellence, show that you care and act with integrity then come and join us, this is just the job for you!

#LifeatRBH

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