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3 months ago
only 23 days until close

Reservations Agent


Accor Hotels
Location: London
Job type: Permanent
Sector: Reservations & Sales
Category: Accounts and Administration Jobs
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What will I be doing?

• To answer telephone enquiries and accept reservations for The Sofitel London Gatwick and Arora Gatwick Crawley Hotel

• To maximise on revenue via up-selling.

• To deal with fax and email enquiries.

• To accurately file all information regarding advance reservations and past bookings.

• To post advanced deposits to individual reservations and do a deposit audit.

• When requested to send a confirmation to advance reservations.

• To do the correspondence for the following days bookings and to adhere to the checklist and ensure complete accuracy.

• To deal with any special enquiries and ensure the relevant traces are placed against the reservation.

• To be aware of future business on the books and to take action as directed to fill low period.

• To ensure all brochure requests are dealt with speedily and efficiently.

• Actively participate in promotional and publicity activities as and when requested.

What is the hotel looking for?

• Previous Reservations experience in a similar environment preferred

• A commitment to delivering high levels of customer care

• A smart and professional appearance

• A positive attitude and excellent communication skills

• Experience of working as part of a winning team

• Ability to remain calm whilst under pressure

• Computer literacy

What benefits will I receive?

•28 days' paid holidays during each holiday year

•5 days extra holidays for employees with over 5 year service

•£200 for recommending someone into the organisation

•Preferential room rates for yourself and your family

•Free Tea, Coffee and Hot Meals whilst on duty

•Discounted gym memberships

•Uniform and free laundry service for most positions

•Discounts on local travel

•Discounts with Merlin entertainments

•Access to My Arora Benefits portal with a vast range of in store and online discounts across many UK retailers

•Free eye care vouchers for VDU users

•Cycle2Work Scheme

•Excellent employee recognition programmes

•Range of learning and development programmes

•Opportunities of promotion and transfer across the group

•Free staff social events

•Company Pension scheme

•Critical Illness Cover (after 1 year service)

•childcare voucher scheme

•Free employee assistance helpline for you and your family

•And more...

Apply for Job
What will I be doing?

• To answer telephone enquiries and accept reservations for The Sofitel London Gatwick and Arora Gatwick Crawley Hotel

• To maximise on revenue via up-selling.

• To deal with fax and email enquiries.

• To accurately file all information regarding advance reservations and past bookings.

• To post advanced deposits to individual reservations and do a deposit audit.

• When requested to send a confirmation to advance reservations.

• To do the correspondence for the following days bookings and to adhere to the checklist and ensure complete accuracy.

• To deal with any special enquiries and ensure the relevant traces are placed against the reservation.

• To be aware of future business on the books and to take action as directed to fill low period.

• To ensure all brochure requests are dealt with speedily and efficiently.

• Actively participate in promotional and publicity activities as and when requested.

What is the hotel looking for?

• Previous Reservations experience in a similar environment preferred

• A commitment to delivering high levels of customer care

• A smart and professional appearance

• A positive attitude and excellent communication skills

• Experience of working as part of a winning team

• Ability to remain calm whilst under pressure

• Computer literacy

What benefits will I receive?

•28 days' paid holidays during each holiday year

•5 days extra holidays for employees with over 5 year service

•£200 for recommending someone into the organisation

•Preferential room rates for yourself and your family

•Free Tea, Coffee and Hot Meals whilst on duty

•Discounted gym memberships

•Uniform and free laundry service for most positions

•Discounts on local travel

•Discounts with Merlin entertainments

•Access to My Arora Benefits portal with a vast range of in store and online discounts across many UK retailers

•Free eye care vouchers for VDU users

•Cycle2Work Scheme

•Excellent employee recognition programmes

•Range of learning and development programmes

•Opportunities of promotion and transfer across the group

•Free staff social events

•Company Pension scheme

•Critical Illness Cover (after 1 year service)

•childcare voucher scheme

•Free employee assistance helpline for you and your family

•And more...

Apply for Job
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