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25 days ago
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Reservations Agent


Redefine BDL
Location: Slough
Job type: Permanent
Sector: Kitchen and Catering
Category: Accounts and Administration Jobs
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Do you want to join a Top 30 Best Places to Work in Hospitality? Do you want to work in an industry that offers SO many different career paths? Do you want to express yourself? Do you want flexibility? Do you want to feel safe at work? Do you want to be part of a company that takes sustainability and the environment seriously? Do you want to work for a company that truly values diversity and inclusion? You answered YES to all of these questions, right? So get applying for this opportunity!!!

At Ibis Budget London Heathrow T5 we are looking for exceptional people to provide outstanding service to our guests and who put our people at the heart of everything we do.

What Are We Looking For?

We're looking for an individual who has:

* Warm personality

* Excellent customer focus

* Ability to multitask

* Great team working spirit

As a Nights Guest Service Assistant, you will ensure that the highest standards of hospitality and welcome are demonstrated at all times. You will have a good knowledge of the hotel's facilities and services and will pass this information on to the guest whenever the possibility arises, in order to maximise hotel sales. You will also be required to provide services for hotel guest including check-in and check-out, onward reservations arrangements and working closely with the breakfast team. You will also have the ability to manage guest expectations and have experience of handling complaints.

Where Will You Be Working?

Located just a shortbus ride away from Heathrow Terminal 5, the ibis budget London Heathrow T5 is ideal for a good night sleep in our comfortable Sweet Bed by ibis budget. Start your day right with our breakfast buffet or grab & go service if you are heading off for an early flight. Our restaurant and bar also offer evening meals and is the perfect spot to sit back and unwind. If you have time to spare, the hotel is just 15-minutes away from central London on the Heathrow Express from T5.

The hotel is close to the heart of Slough and bustling Windsor, so visitors can make the most of the area without travelling too far. Guests arriving by car can enjoy extensive on-site parking for both short and more extended stays. Our on-site restaurant serves a plentiful breakfast every morning. Join us for dinner and relax, or grab a meal to go and forget busy airport eateries. The hotel bar is always fully stocked, a perfect place to relax after a long flight into Heathrow.

What's In It For You?

People love to work with RBH because…

* We focus on health, wellbeing and our communities

* Our people are truly engaged at work

* There's open, clear communication from the top

* We've got great career development opportunities

* There's a culture of transformation and innovation

We will give you a competitive salary and opportunities to learn new skills and grow your career. You will have access to a benefits package that includes;

* Everyday discounts from high street retailers

* Opportunities to be involved in charity and community events

* Career opportunities, training and help with course fees

* Discounted hotel room rates for you AND your friends and family that will make you really popular!

* Incentive programmes

* Flexible working arrangements because we know your life comes first

* Healthcare plans and Insurance plans (just in case)

The Bigger Picture

Ibis Budget London Heathrow T5 is managed by RBH; an independent hotel management company, working in partnership with six of the most prestigious hotel brands including IHG, Hilton, Starwood, Accor, Marriott and Wyndham. At RBH we stand out from our peers, transforming hotels to perform exceptionally.

So if you have the ambition to continuously improve, deliver results with excellence, show that you care and act with integrity then come and join us, this is just the job for you!
Do you want to join a Top 30 Best Places to Work in Hospitality? Do you want to work in an industry that offers SO many different career paths? Do you want to express yourself? Do you want flexibility? Do you want to feel safe at work? Do you want to be part of a company that takes sustainability and the environment seriously? Do you want to work for a company that truly values diversity and inclusion? You answered YES to all of these questions, right? So get applying for this opportunity!!!

At Ibis Budget London Heathrow T5 we are looking for exceptional people to provide outstanding service to our guests and who put our people at the heart of everything we do.

What Are We Looking For?

We're looking for an individual who has:

* Warm personality

* Excellent customer focus

* Ability to multitask

* Great team working spirit

As a Nights Guest Service Assistant, you will ensure that the highest standards of hospitality and welcome are demonstrated at all times. You will have a good knowledge of the hotel's facilities and services and will pass this information on to the guest whenever the possibility arises, in order to maximise hotel sales. You will also be required to provide services for hotel guest including check-in and check-out, onward reservations arrangements and working closely with the breakfast team. You will also have the ability to manage guest expectations and have experience of handling complaints.

Where Will You Be Working?

Located just a shortbus ride away from Heathrow Terminal 5, the ibis budget London Heathrow T5 is ideal for a good night sleep in our comfortable Sweet Bed by ibis budget. Start your day right with our breakfast buffet or grab & go service if you are heading off for an early flight. Our restaurant and bar also offer evening meals and is the perfect spot to sit back and unwind. If you have time to spare, the hotel is just 15-minutes away from central London on the Heathrow Express from T5.

The hotel is close to the heart of Slough and bustling Windsor, so visitors can make the most of the area without travelling too far. Guests arriving by car can enjoy extensive on-site parking for both short and more extended stays. Our on-site restaurant serves a plentiful breakfast every morning. Join us for dinner and relax, or grab a meal to go and forget busy airport eateries. The hotel bar is always fully stocked, a perfect place to relax after a long flight into Heathrow.

What's In It For You?

People love to work with RBH because…

* We focus on health, wellbeing and our communities

* Our people are truly engaged at work

* There's open, clear communication from the top

* We've got great career development opportunities

* There's a culture of transformation and innovation

We will give you a competitive salary and opportunities to learn new skills and grow your career. You will have access to a benefits package that includes;

* Everyday discounts from high street retailers

* Opportunities to be involved in charity and community events

* Career opportunities, training and help with course fees

* Discounted hotel room rates for you AND your friends and family that will make you really popular!

* Incentive programmes

* Flexible working arrangements because we know your life comes first

* Healthcare plans and Insurance plans (just in case)

The Bigger Picture

Ibis Budget London Heathrow T5 is managed by RBH; an independent hotel management company, working in partnership with six of the most prestigious hotel brands including IHG, Hilton, Starwood, Accor, Marriott and Wyndham. At RBH we stand out from our peers, transforming hotels to perform exceptionally.

So if you have the ambition to continuously improve, deliver results with excellence, show that you care and act with integrity then come and join us, this is just the job for you!
Apply on company site

Email me jobs relevant to my job search

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