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22 days ago
only 6 days until close

Reservations Agent


GLH Hotel Management
Location: London
Job type: Permanent
Sector: Reservations & Sales
Category: Accounts and Administration Jobs
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JOB PURPOSE SUMMARY:

* To be responsible for delivering a best in class reservations booking experience ensuring sales and revenue opportunities are maximised in line with budgeted targets, whilst exceeding customer expectations.

* To be proficient at capturing the key information required during the enquiry handling process, through the use of excellent questioning techniques, ensuring that we have a good understanding of the customer requirements and personal preferences

* To be confident in handling of all types of customers including both direct & agencies, understanding how to adapt techniques and approach

* To ensure all booking confirmations are verified and accurately recorded

* To ensure all reservation enquiries are handled inline with company standard and to regularly engage in both live and recorded call/email quality assessments as supported and measured inline with Mystery Shopper initiatives

* Job contains multi functional element and you may be required to support your colleagues from other

What we look for

* Genuine passion for the hospitality industry and for delivering exceptional customer service You have a fantastic personality and love helping to create great experiences

* Experience of working with guests / customers in high pace environment

* Reservation Agent or Reception experience is desirable

* Confident computer user

* Great communication skills

* Excellent english language skills both writen and verbal

* Eligible to work in the UK and have right documents

What's in it for you?

* Great development opportunities

* Discounted rates on hotel rooms, food and drink across the glh group

* Interest free season ticket loans (conditions apply)

* Access to a 24/7 Employee Assistance Program

* Pension and Healthcare Schemes

* Generous recommend a friend scheme

* Apprenticeship (from Level 2 to Level 5)

* Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal

* Great Recognition program

* ...and many more!
JOB PURPOSE SUMMARY:

* To be responsible for delivering a best in class reservations booking experience ensuring sales and revenue opportunities are maximised in line with budgeted targets, whilst exceeding customer expectations.

* To be proficient at capturing the key information required during the enquiry handling process, through the use of excellent questioning techniques, ensuring that we have a good understanding of the customer requirements and personal preferences

* To be confident in handling of all types of customers including both direct & agencies, understanding how to adapt techniques and approach

* To ensure all booking confirmations are verified and accurately recorded

* To ensure all reservation enquiries are handled inline with company standard and to regularly engage in both live and recorded call/email quality assessments as supported and measured inline with Mystery Shopper initiatives

* Job contains multi functional element and you may be required to support your colleagues from other

What we look for

* Genuine passion for the hospitality industry and for delivering exceptional customer service You have a fantastic personality and love helping to create great experiences

* Experience of working with guests / customers in high pace environment

* Reservation Agent or Reception experience is desirable

* Confident computer user

* Great communication skills

* Excellent english language skills both writen and verbal

* Eligible to work in the UK and have right documents

What's in it for you?

* Great development opportunities

* Discounted rates on hotel rooms, food and drink across the glh group

* Interest free season ticket loans (conditions apply)

* Access to a 24/7 Employee Assistance Program

* Pension and Healthcare Schemes

* Generous recommend a friend scheme

* Apprenticeship (from Level 2 to Level 5)

* Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal

* Great Recognition program

* ...and many more!
Apply on company site

Email me jobs relevant to my job search

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