10 months ago
You’ll never falter on striving for exceptional quality and standards. You’ll understand the importance of your role in relation to the happiness of our guests and their lasting memory of our hotel.
You’ll be methodical and have high expectations of yourself and others. You’ll demonstrate your passion by taking pride in your work, delivering on your promises and doing the simple things brilliantly.
As ‘Reservations Agent’ you’ll be on the front line, delivering on our mission!
You’ll be delivering attentive customer focused service, understand brand standards and enjoy working as part of a successful team.
What’s in a day’s work?
* Top quality customer service
* Working as part of a great team
* Take enquiries and bookings via telephone and online bookings
* Converting enquiries into sales
* Processing, amending and updating bookings as required
* Maximising revenue through upselling
* Administration and Technology savvy
* Available to work when the team and customer needs you most