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3 months ago
Valor Hospitality
Salary: * Competitive salary & benefits
Location: Solihull
Job type: Permanent
Sector: Business and Administration
Category: Accounts and Administration Jobs
Reservations Agent

Crowne Plaza Solihull, Homer Road,Solihull, West Midlands. B91 3QD

In this role you will be working for Valor Hospitality Europe which is part of a leading US hotel management company with 17 properties in the UK and exciting expansion plans to add more hotels.

Main Duties:

The Reservations Agent role involves a range of duties dealing with our guests reservations including: taking reservations by telephone and online, processing, amending and updating so that upon arrival the booking is accurate. You will carry out reservation checks, take deposits and deal with advance purchase bookings. Following up provisional bookings you will convert enquiries into sales ensuring maximum occupancy and room rates are achieved on every occasion. Proactively selling as a Reservations Agent you will identify opportunities for upselling on every booking.

Key Personal Attributes

To join the Valor team we need individuals who are caring and take pride in all that they do. Who are personable, reliable, inspirational, driven and enthusiastic by nature.

Key Performance Behavioural Indicators

The key performance behavioural requirements of the Reservations Agent role include:

• Maximising sales opportunities through upselling, cross-selling and achieving add-on sales.

• Analysing why customers behave as they do and adapts accordingly.

• Promoting effective relationships with customers and internal departments.

• Acquiring skills and knowledge relating to the job role.

• Looking for sales opportunities within the thinking and planning process

• Demonstrating a systematic approach to organisation and administration.

• Providing clear and timely information to customers and the sales department.

• Ensuring promises are kept by following through on requests

Previous experience

The successful applicant must have previous experience in a similar position preferably in hotel/hospitality related role. Working in an administration/reception background you will be computer literate and able to work flexible hours.

Benefits Package:

• Award winning employer

• Competitive Salary

• Worldwide team member benefit programme

• 50% F&B Discount at any UK Valor hotel

• Team member of the month incentive

• Free meals on duty and uniforms provided

• Many Team member celebration events throughout the year

• Incremental holiday allowance based on service

• Apprenticeships available

• Healthcare options

• Pension options

• Complimentary car parking

• Complimentary Leisure club membership

• Solihull B.I.D card giving discounts at Touchwood

Hotel Description:

With 120 rooms, our stylish hotel is conveniently located in the heart of Solihull.

The hotel hosts a mixture of leisure guests, those on business and those attending a meeting or celebration for up to 200 people, which our team organise with clockwork precision.

Our guests can stay energised with a visit to our Fitness Centre, wind down in the onsite Wellness Centre with indoor pool, jacuzzi and steam room or enjoy a delicious meal with a lakeside view at our onsite 'Terrace Restaurant'. This contemporary hotel is a great place to work!

Valor Hospitality Europe

Valor Hospitality Europe will establish itself as a respected, successful and dynamic management company, known for having highly engaged people, delivering great levels of hospitality with commercial expertise second to none.

Please visit our website to learn more about our existing hotels, other exciting job opportunities and our company.
Apply now for the Reservation Agent position and receive a free Customer Service development profile worth £25.

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