6 months ago
Reservations Agent The Arch London SALARY-£Competitive Full time Position- Available from January 2019 A unique London Pied-a-Terre, The Arch London is a luxurious 5-star boutique hotel located in Great
Cumberland Place, Marylebone in the heart of London. Family owned, the hotel blends urban sanctuary
with Georgian grandeur, English heritage and modern facilities throughout. As an independent hotel,
The Arch London is able to provide an exceptional personal service with welcoming and laid-back luxury.
The hotel boasts 82 stunning en-suite bedrooms and suites, an inspiring ‘best of British’ restaurant -
Hunter 486, luxurious bar area and 3 meetings and events spaces. The opulent Martini Library is a
fantastic guest lounge to enjoy a delicious Royal afternoon tea or private dining area for events and the
chic Salon de Champagne is the perfect place to rest exploring, tired feet or meet a client for a drink.
The Arch London is proud to be a member of Small Luxury Hotels who champion small, independent
luxury hotels who provide a truly personal service. The hotel is also a member of Pride of Britain, which is Britain’s leading luxury & boutique hotel collection.
The Arch offers a warm family feel atmosphere amongst the staff where you will feel at home. General Purpose of the Role The Reservation agent will be responsible for delivering excellent customer service for all enquiries,
preferably with experience in a 4* or 5* Boutique hotel in London. The Reservation agent will report
into the Reservations Supervisor and will work closely with the Front Office and Housekeeping team,
however on a day to day basis, will work independently; overall the team is looked after by the Revenue
We are looking for an enthusiastic and passionate character with a welcoming personality and attention
The ideal candidate enjoys working within a small team in a privately owned 5* Boutique hotel and is
driven by exceeding the team goals and expectations. Being proud to be working for one of the TOP 10
hotels in London on tripadvisor – The Arch London. General Duties • To ensure that all reservations enquiries are dealt with in a courteous and professional manner • To ensure that the highest level of service is provided
• To ensure effective communication at all times with guests and colleagues • To handle guest’s complaints Required experience: • Ideally previous experience as Reservations agent in a 4* or 5* Boutique hotel • Being able to demonstrate experience in complaint handling • Being passionate about the hospitality industry • Excellent customer service and communication skills • Knowledge of Opera PMS • Ideally knowledge of third-party websites and extranets • Being able to work in a fast-paced working environment and remaining calm under pressure • Being able to maintain high standards during busy high demand periods • Being pro-active • Excellent English skills (written and spoken)
All applicants must have the right to live and work in the UK. In Return • 28 days holiday + 1 extra Holiday Day on your birthday • Long Service Loyalty rewards • Discounted Food and Beverage and accommodation within the AB Hotels Group • 30% discount on spa treatments • 10% discount on spa products • SLH discounted global hotel rates • Annual Tastecard & Gourmet Society card upon 1-year Service • Childcare vouchers • Introduce a friend at work bonus • Annual travel pass loan • Staff meals on duty • Staff Uniform and Laundry Please be advised that if you have not received a response within 14 days, please assume that
your application has not been successful on this occasion