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5 months ago
Brownsword Hotels
Salary: To Be discussed
Location: Torquay
Job type: Permanent
Sector: Reservations & Sales
Category: Accounts and Administration Jobs
The Imperial Torquay - Sales / Res / Events

The Imperial Torquay - Sales / Res / Events

The Imperial Torquay -...

The Imperial Torquay - Sales /...



We are looking for a strong Reservationist who can consistently deliver exceptional standards.

The future member of our team will:

• Working 5 days out 7

• Rota between 9am-8pm

• Develop relationships with regular guests to maximise sales opportunities and generate future business.

• Communicate with colleagues and managers to ensure all guest expectations are met.

• Develop a close working relationship with all departments, colleagues and managers promoting teamwork within the department and the hotel.

• Consistently deliver exceptional standards of service which exceed customer expectations.

• As a Reservationist, be responsible for selling the hotel and achieving maximum room capacity at all times.

• Ensure all bookings are received and recorded accurately and updated when confirmed or amended.

• Ensure all correspondence is answered and filed immediately.

• Develop relationships with regular guests to ensure we maintain guest loyalty.

• Attend training as requested and implement techniques learned into your department.

• Identify possible sales leads and pass onto the Revenues Manager.

• Actively up-sell the hotel during all guest interactions where appropriate and provide as much information as possible in order to exceed profits of the hotel.

• Ideally have previous experience as a Reservationist, although full training will be given. ... More Less



Salary : To Be discussed

Schedule : Full Time
Experience : Minimum 1


of experience
Location : Parkhill Rd, Torquay TQ1 2DG, UK

required skills

Fluent in English

By applying you confirm you have these skills.

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