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2 days ago
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Regional Membership Manager - Cities Without Houses Membership


Soho House
Location: London
Job type: Permanent
Sector: Management
Category: General Manager Jobs
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Who We Are…

Soho House & Co is a collection of members' clubs, restaurants, hotels and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe, Africa and Asia, with new openings planned globally.

The Mission…

Soho House is a platform for creativity and a space for its diverse membership to have fun, connect, discover and grow. Our passion is people, and we put members and our team at the heart of everything we do. We promote equality, respect and kindness within our walls, and in every community we create around the world.

Cities Without Houses (CWH) Membership is a unique global Soho House membership created to offer folks in cities we love, which don’t yet have a Soho House, the opportunity to join our community of professional creatives around the world and use our existing Houses.

The Role…

At Soho House the regional Membership Manager for Cities Without Houses membership is responsible for directly building and defining the local membership community to ensure the membership culture, experience and sales are maximised. They will manage their time to handle recruitment, retention, member inquiries and face time with members and their guests. You will be a direct link between our members and the rest of the business, acting as a voice for our members.

An integral aspect of the role is developing relationships and understanding the member community, their mindset and needs, and consistently being present for our members.

The regional Membership Manager will report into the Head of Membership for CWH Membership for Europe & Africa, ensuring membership targets are achieved and that the overall member experience is consistently high quality, friendly and memorable. They will work cohesively with their peers on events and content to deliver the best possible experience for all CWH members. The cities this role will look after will include Bristol, Dublin, Glasgow, and Manchester with more UK cities to come.

Main Duties…

* New members: through an extensive breadth of personal contacts in the creative industries, work to build and strengthen the Committees and applications and be responsible for hitting quarterly member targets for CWH members in your cities
* Committees: responsible for building, growing and motivating the Membership Committees in your cities, ensuring they are of sufficient size and optimally balanced in terms of race, gender, age, industry and level of experience
* Events & Experiences: foster the creation, implementation and hosting of regular events and experiences for CWH members, working closely with the European Production & Experiences team to execute each event, ensuring each event delivers the Soho House magic and promotes member engagement

* Communication: working with the Head of Membership for your region, ensure the communications plan for your cities is delivered and that your members receive relevant and regular content and communication

* Liaisons: responsible for recruiting a liaison for your cities, setting objectives and managing their performance
* Applications: review, rate and mark for approval applications which are received, ensuring all approved applications are suitable for Soho House membership
* Membership Admin: liaise with the Membership Admin team when necessary to assist with resolving any issues with cards and payments
* Member introductions: organise and host Member Introductions to welcome new members to each House
* Meeting members: make a point of meeting as many applicants and new members as possible, explaining your role and allowing them to contact you if they choose
* Local outreach: engage in considerable networking and outreach activity in new cities to establish key local individuals, connectors, opinion leaders and inspirational creatives to build brand awareness, spread goodwill and attract new members
* Managing member behaviour: taking guidance from the Head of Membership in your region, make potentially difficult calls to members regarding behavioural issues, detailing notes of the conversations to be documented, ensure all member behaviour/conduct/attire issues are correctly documented and followed up on swiftly
* Member Benefits: secure local Member Benefits with partners and brands
* Local intel: gather intel on the make up of the creative industries in each city, the population, which areas are the relevant areas to be in, where people congregate, what trends and challenges are present in the city
* Wider membership team: take part in periodic conference calls or meetings with international membership colleagues to discuss current issues, as well as brainstorms and creative meetings as appropriate
* Brand Ambassador: be a Soho House brand ambassador wherever in the world you go, always embodying our core values and bringing the Soho House magic

Requirements

* An individual with an extensive black book of contacts in the creative industries in the UK, with a focus on Manchester and Dublin
* Flexibility to travel frequently around your region, as well as working late nights and weekends as and when required
* Strong organisational and management abilities
* Charismatic, confident and creative personality
* A well-travelled individual with an educated worldview and a learned appreciation of different cultures, politics, areas, creative groups and social scenes.
* A consummate people person and natural networker
* Self-motivated and driven to get things done without a team around them
* Daily use of the Microsoft Office Suite, Salesforce and other systems

Benefits

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

* Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
* Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
* Learning & Development: An extensive range of internally and externally run courses are available for all employees.
* Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
* Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Who We Are…

Soho House & Co is a collection of members' clubs, restaurants, hotels and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe, Africa and Asia, with new openings planned globally.

The Mission…

Soho House is a platform for creativity and a space for its diverse membership to have fun, connect, discover and grow. Our passion is people, and we put members and our team at the heart of everything we do. We promote equality, respect and kindness within our walls, and in every community we create around the world.

Cities Without Houses (CWH) Membership is a unique global Soho House membership created to offer folks in cities we love, which don’t yet have a Soho House, the opportunity to join our community of professional creatives around the world and use our existing Houses.

The Role…

At Soho House the regional Membership Manager for Cities Without Houses membership is responsible for directly building and defining the local membership community to ensure the membership culture, experience and sales are maximised. They will manage their time to handle recruitment, retention, member inquiries and face time with members and their guests. You will be a direct link between our members and the rest of the business, acting as a voice for our members.

An integral aspect of the role is developing relationships and understanding the member community, their mindset and needs, and consistently being present for our members.

The regional Membership Manager will report into the Head of Membership for CWH Membership for Europe & Africa, ensuring membership targets are achieved and that the overall member experience is consistently high quality, friendly and memorable. They will work cohesively with their peers on events and content to deliver the best possible experience for all CWH members. The cities this role will look after will include Bristol, Dublin, Glasgow, and Manchester with more UK cities to come.

Main Duties…

* New members: through an extensive breadth of personal contacts in the creative industries, work to build and strengthen the Committees and applications and be responsible for hitting quarterly member targets for CWH members in your cities
* Committees: responsible for building, growing and motivating the Membership Committees in your cities, ensuring they are of sufficient size and optimally balanced in terms of race, gender, age, industry and level of experience
* Events & Experiences: foster the creation, implementation and hosting of regular events and experiences for CWH members, working closely with the European Production & Experiences team to execute each event, ensuring each event delivers the Soho House magic and promotes member engagement

* Communication: working with the Head of Membership for your region, ensure the communications plan for your cities is delivered and that your members receive relevant and regular content and communication

* Liaisons: responsible for recruiting a liaison for your cities, setting objectives and managing their performance
* Applications: review, rate and mark for approval applications which are received, ensuring all approved applications are suitable for Soho House membership
* Membership Admin: liaise with the Membership Admin team when necessary to assist with resolving any issues with cards and payments
* Member introductions: organise and host Member Introductions to welcome new members to each House
* Meeting members: make a point of meeting as many applicants and new members as possible, explaining your role and allowing them to contact you if they choose
* Local outreach: engage in considerable networking and outreach activity in new cities to establish key local individuals, connectors, opinion leaders and inspirational creatives to build brand awareness, spread goodwill and attract new members
* Managing member behaviour: taking guidance from the Head of Membership in your region, make potentially difficult calls to members regarding behavioural issues, detailing notes of the conversations to be documented, ensure all member behaviour/conduct/attire issues are correctly documented and followed up on swiftly
* Member Benefits: secure local Member Benefits with partners and brands
* Local intel: gather intel on the make up of the creative industries in each city, the population, which areas are the relevant areas to be in, where people congregate, what trends and challenges are present in the city
* Wider membership team: take part in periodic conference calls or meetings with international membership colleagues to discuss current issues, as well as brainstorms and creative meetings as appropriate
* Brand Ambassador: be a Soho House brand ambassador wherever in the world you go, always embodying our core values and bringing the Soho House magic

Requirements

* An individual with an extensive black book of contacts in the creative industries in the UK, with a focus on Manchester and Dublin
* Flexibility to travel frequently around your region, as well as working late nights and weekends as and when required
* Strong organisational and management abilities
* Charismatic, confident and creative personality
* A well-travelled individual with an educated worldview and a learned appreciation of different cultures, politics, areas, creative groups and social scenes.
* A consummate people person and natural networker
* Self-motivated and driven to get things done without a team around them
* Daily use of the Microsoft Office Suite, Salesforce and other systems

Benefits

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

* Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
* Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
* Learning & Development: An extensive range of internally and externally run courses are available for all employees.
* Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
* Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Apply on company site

Email me jobs relevant to my job search

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