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9 months ago
Accor Hotels
Location: London
Job type: Permanent
Sector: Front of House
Category: Hotel Receptionist Jobs
The Front of House Department is responsible ensuring that on all occasions guests are completely satisfied with their stay and that the service they receive meets or exceeds their expectations.

Duties and Responsibilities

• Outstanding customer care at all times

• Check-in and check-out. Telephone handling and Reservation handling when required

• Payment and foreign currency transactions. Cash handling

• Ensuring all customer queries or requests are dealt with

• Wake up call requests and newspaper orders

• Maintaining all equipment and work areas

• Maintaining a high level of hotel and product knowledge at all times

What we are looking for

• Previous high volume hotel front office experience is preferable

• Previous customer service experience is essential

• A capability and commitment to delivering high levels of customer care

• A smart and professional appearance

• A positive attitude and excellent communication skills

• Experience of working as part of a winning team

• Ability to remain calm whilst under pressure

• Computer literacy

• Cash handling experience

Benefits package

• 28 days' paid holidays during each holiday year

• 5 days extra holidays for employees with over 5 year service

• £200 for recommending someone into the organisation

• Preferential room rates for yourself and your family

• Free Tea, Coffee and Hot Meals whilst on duty

• Uniform and free laundry service for most positions

• Discounts on local travel

• Discounts with Merlin entertainments

• Access to My Arora Benefits portal with a vast range of in store and online discounts across many UK retailers

• Free eye care vouchers for VDU users

• Cycle2Work Scheme

• Excellent employee recognition programmes

• Range of learning and development programmes

• Opportunities of promotion and transfer across the group

• Free staff social events

• Company Pension scheme

• Critical Illness Cover (after 1 year service)

• Childcare voucher scheme

• Free employee assistance helpline for you and your family

• And more...

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