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8 months ago
AB Hotels
Salary: - £17,326
Location: St Albans
Job type: Permanent
Sector: Front of House
Category: Hotel Receptionist Jobs
Receptionist Sopwell House Hotel – St Albans

Salary - £17,326 Full Time Position Your country home from home nestled in 12 acres of Hertfordshire countryside in St Albans;
Sopwell House is a 4 star Georgian country house hotel that believes in impeccable,

genuine service with attention to every detail. Enabling guests to escape from it all, but still

within easy reach of London, St Pancras and Luton Airport, Sopwell House is a family-

owned luxury hotel that takes rest, relaxation and warm hospitality seriously.

The hotel has over 300 years of history and boasts 128 rooms and suites including 16

individually designed stylish Mews Suites positioned behind private gates. There is also a 2

AA rosette Restaurant, Brasserie, Conservatory Bar, Cocktail Lounge, 14 event rooms

including conference, spa and gym. An extensive, three stories of spa development are

currently underway, due to open early 2019, bringing state of the art facilities and services

for its guests.

Sopwell House is proud to be a member of Preferred Hotels & Resorts, a global collection of

the world’s finest luxury hotels and also Pride of Britain Hotels which is Britain’s leading

luxury & boutique hotel collection. General Purpose of the Job: To receive, greet and register guests on arrival and to attend to all their reception and

cashiering requirements during their stay, ensuring the highest standard of guest care and

service at all times.

Working 5 days out of 7 including Weekends and Bank Holidays General Duties: • To consistently provide and maintain the highest standard of guest care and service.

• To have a strong knowledge of all hotel facilities and be confident in answering guest

questions in a polite, helpful and efficient manner.

• To handle any guest complaints or problems promptly and to ensure that all

resolved/unresolved incidents are reported to your Head of Department.


If you are passionate about customer service and delivering impeccable service this could

be the position for you.

The ideal candidate  Must be smart and customer focused,  Have strong communication skills and be highly organised.  The ability to use computer systems and work under pressure is a must  Experience in a similar role would be an advantage but is not essential as full

training will be given.  Experience in a customer service focussed role is however essential.

All applicants must have the right to live and work in the UK.

Please be advised that if you have not received a response within 14 days, please assume

that your application has not been successful on this occasion.

In Return  28 days holiday + 1 Extra Holiday Day on Birthday  Long Service Loyalty rewards  Discounted Food and Beverage and accommodation within the AB Hotels Group  30% discount on Spa treatments  10% discount on Spa products  Annual Tastecard & Gourmet Society card upon 1 year Service  Introduce a friend at work bonus  Annual travel pass loan  Staff meals on duty  Preferred Hotel Group discounted global hotel rates


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