8 months ago
Receptionist Sopwell House Hotel – St Albans
Salary - £17,326 Full Time Position Your country home from home nestled in 12 acres of Hertfordshire countryside in St Albans;
Sopwell House is a 4 star Georgian country house hotel that believes in impeccable,
genuine service with attention to every detail. Enabling guests to escape from it all, but still
within easy reach of London, St Pancras and Luton Airport, Sopwell House is a family-
owned luxury hotel that takes rest, relaxation and warm hospitality seriously.
The hotel has over 300 years of history and boasts 128 rooms and suites including 16
individually designed stylish Mews Suites positioned behind private gates. There is also a 2
AA rosette Restaurant, Brasserie, Conservatory Bar, Cocktail Lounge, 14 event rooms
including conference, spa and gym. An extensive, three stories of spa development are
currently underway, due to open early 2019, bringing state of the art facilities and services
for its guests.
Sopwell House is proud to be a member of Preferred Hotels & Resorts, a global collection of
the world’s finest luxury hotels and also Pride of Britain Hotels which is Britain’s leading
luxury & boutique hotel collection. General Purpose of the Job: To receive, greet and register guests on arrival and to attend to all their reception and
cashiering requirements during their stay, ensuring the highest standard of guest care and
service at all times.
Working 5 days out of 7 including Weekends and Bank Holidays General Duties: • To consistently provide and maintain the highest standard of guest care and service.
• To have a strong knowledge of all hotel facilities and be confident in answering guest
questions in a polite, helpful and efficient manner.
• To handle any guest complaints or problems promptly and to ensure that all
resolved/unresolved incidents are reported to your Head of Department.
If you are passionate about customer service and delivering impeccable service this could
be the position for you.
The ideal candidate Must be smart and customer focused, Have strong communication skills and be highly organised. The ability to use computer systems and work under pressure is a must Experience in a similar role would be an advantage but is not essential as full
training will be given. Experience in a customer service focussed role is however essential.
All applicants must have the right to live and work in the UK.
Please be advised that if you have not received a response within 14 days, please assume
that your application has not been successful on this occasion.
In Return 28 days holiday + 1 Extra Holiday Day on Birthday Long Service Loyalty rewards Discounted Food and Beverage and accommodation within the AB Hotels Group 30% discount on Spa treatments 10% discount on Spa products Annual Tastecard & Gourmet Society card upon 1 year Service Introduce a friend at work bonus Annual travel pass loan Staff meals on duty Preferred Hotel Group discounted global hotel rates