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4 months ago
Accor Hotels
Location: London
Job type: Permanent
Sector: Front of House
Category: Hotel Receptionist Jobs
The Front of House Department is responsible ensuring that on all occasions guests are completely satisfied with their stay and that the service they receive meets or exceeds their expectations. We have an exciting opportunity to further your career within a rapidly growing company.

The Receptionist is responsible ensuring that on all occasions guests are completely satisfied with their stay and that the service they receive meets or exceeds their expectations. The delivery of outstanding customer service to all guests is paramount to every task they complete.

Duties and Responsibilities of the Receptionist

•Meeting, exceeding our guest expectations and service recovery on guest request

•Check-in, check-out and dealing with reservation queries

•Telephone and cash handling

•Maintaining all equipment and work areas, including key and cash security

•Delivering consistent service according to brand standards

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