7 months ago
At Dunston Hall we are looking for exceptional people to provide outstanding service to our guests and who put our people at the heart of everything we do.
The Exciting Opportunity
As Receptionist, you’ll handle check in and check out to give a great first and last impression making sure that our customers have everything they need to be comfortable and enjoy their stay. You’ll handle payments for customer accommodation and handle all sorts of queries from our customers.
Our Reception team thrives on pressure and are nothing if not flexible, welcoming and perceptive about our customer’s individual needs.
We also know that each and every one of our customers wants to be made to feel special, so we try to avoid lengthy standards or checklists, you’ll just use your instinct to build a great rapport and deliver a distinctively memorable service.
Where Will You Be Working?
Dunston Hall Hotel is located in the beautiful Norfolk countryside, just a 15 minutes drive from Norwich City Centre. Set in 150 acres of beautiful grounds, this is the perfect hotel for a leisure break, featuring: a renowned US PGA rated golf course, excellent conference facilities that can hold over 900 delegates at any one time, multiple restaurants and bars on site and recently renovated leisure and spa facilities. This hotel features 169 spacious bedrooms that are sure to wow any guest. We pride ourselves on investing in our people and delivering outstanding customer service.
What’s In It For You?
People love to work with Redefine|BDL Hotels because…
* We focus on health, wellbeing and our communities
* Our people are truly engaged at work
* There’s open, clear communication from the top
* We’ve got great career development opportunities
* There’s a culture of transformation and innovation
We will give you a competitive salary and opportunities to learn new skills and grow your career. You will receive a benefits package that includes;
* Discounted hotel room rates for you AND your friends and family that will make you really popular!
* Incentive programmes
* Money off high street retailers
* Flexible working arrangements because we know your life comes first
* Free meals on duty
What Are We Looking For?
Guest service will be your greatest strength, and whilst experience as a Hotel Receptionist would be beneficial, more important is your previous customer service experience, as full training will be provided. You will work well under pressure in a fast paced environment and be a great team player, who thrives working with people.
The Bigger Picture
Dunston Hall is managed by Redefine|BDL Hotels; an independent hotel management company, working in partnership with six of the most prestigious hotel brands including IHG, Hilton, Starwood, Accor, Marriot and Wyndham. At Redefine|BDL we stand out from our peers, transforming hotels to perform exceptionally.
So if you have the ambition to continuously improve, deliver results with excellence, show that you care and act with integrity then come and join us, this is just the job for you!