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11 months ago
Accor Hotels
Location: Glasgow
Job type: Permanent
Sector: Front of House
Category: Hotel Receptionist Jobs

• Always with a big smile

• Passionate about delivering a great guest experience

• able to operate with a high level of autonomy

• Welcomes guests and takes care of them from their arrival through to departure

• Contributes to guests' permanent satisfaction by providing high quality services throughout their stay

• Helps meet the department's quantitative and qualitative targets

• Welcomes guests as soon as they arrive with due care and attention

• Helps encourage customer loyalty by developing friendly, personalised relationships

• Anticipates guests' needs and takes them into consideration

• Handles any guest complaints and/or remarks; provides a response as soon as possible

• Conveys the hotel image

• Helps bring certain brand concepts to life on a day-to-day basis ( e.g. Le Club)

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