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about 1 month ago
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Reception Supervisor


Exclusive Hotels
Salary: Starting salary £21,086 plus fantastic benefits
Location: Surrey
Job type: Permanent
Sector: Front of House
Category: Hotel Receptionist Jobs
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Job Introduction

In a Nutshell

We are actively seeking a Reception Supervisor who will leave a lasting first impression on our guests upon arrival, ensure they have a memorable stay whilst with us and a heartfelt goodbye upon departure. As this is a supervisory role, you will oversee and supervise the front office and switchboard team to ensure they are excelling in their role and meeting all guest expectations.

Role Responsibility

Lots to do but lots of fun

* Ensuring team members work together and communicate to provide a continuously high standard of service to our guests.

* Welcoming and checking guests into the hotel.

* A pro-active approach to guest requests and requirements by ensuring all guest specifics are profiled and actioned where possible.

* Continually supporting the Reception team to help them function to a high level of efficiency and by promoting good team morale.

* Ensure systems and SOPs are up to date and are regularly reviewed.

* To communicate effectively to all staff working in the department, including comprehensive handovers between shifts.

* Monitor team member performance to improve profit and encourage those under performing.

* Work with the Reception Manager on new incentivising ideas.

* Ensuring guests accounts are accurate and that they are presented with a clear and correct invoice at the end of their visit.

* Maximising sales within each area.

* Control and monitor room allocations to ensure bedroom stock is not over used resulting in extra refurbishments and damage to bedroom furnishings.

* To ensure that telephones are answered within a timely manner and that interactions are suitable as laid out in standard operating procedures.

* On occasions to support the night team.

The Ideal Candidate

Are you right for us?

Our successful Reception Supervisor will have;

* A minimum of 1 year in a supervisory role

* Experience at a similar level within a 4/5 star property.

* Previous experience with Reception and Reservations Property Management systems.

* Working knowledge of Microsoft Word, Outlook and Excel.

* Taking responsibility for guests' enquiries and challenges

* Excellent communication

* People management and enthusiasm for learning and development.

* High personal standards for self and for team.

Package Description

And now for the good stuff

Hospitality is all about looking after people and we are committed to our people. We work hard to ensure you can enjoy your job and are well rewarded. As well as excellent training, development and progression opportunities, other benefits include:

* Competitive salary

* Complimentary car parking

* Perkz discount scheme

* Discounted room nights across all Exclusive properties

* Discounts on food and beverage across all Exclusive properties

About the Company

Are we right for you?

We expect a lot but we’ll give a lot to get the right people. There are 4 main things we look for

1. We want people with bags of character. We don’t want you to hide your personality when you’re at work, we want you to feel comfortable, to be who you are.

2. We want people people. You’ve got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat.

3. We need extra milers. So if you think the job description is all you have to do, then we’re not for you.

4. You have to put your heart into it. When you tell a guess you’re happy to help, you have to mean it.

Your day will consist of 8.5 hours, (half an hour for lunch), straight shifts equate to 40 hours a week.

Exclusive Collection
Job Introduction

In a Nutshell

We are actively seeking a Reception Supervisor who will leave a lasting first impression on our guests upon arrival, ensure they have a memorable stay whilst with us and a heartfelt goodbye upon departure. As this is a supervisory role, you will oversee and supervise the front office and switchboard team to ensure they are excelling in their role and meeting all guest expectations.

Role Responsibility

Lots to do but lots of fun

* Ensuring team members work together and communicate to provide a continuously high standard of service to our guests.

* Welcoming and checking guests into the hotel.

* A pro-active approach to guest requests and requirements by ensuring all guest specifics are profiled and actioned where possible.

* Continually supporting the Reception team to help them function to a high level of efficiency and by promoting good team morale.

* Ensure systems and SOPs are up to date and are regularly reviewed.

* To communicate effectively to all staff working in the department, including comprehensive handovers between shifts.

* Monitor team member performance to improve profit and encourage those under performing.

* Work with the Reception Manager on new incentivising ideas.

* Ensuring guests accounts are accurate and that they are presented with a clear and correct invoice at the end of their visit.

* Maximising sales within each area.

* Control and monitor room allocations to ensure bedroom stock is not over used resulting in extra refurbishments and damage to bedroom furnishings.

* To ensure that telephones are answered within a timely manner and that interactions are suitable as laid out in standard operating procedures.

* On occasions to support the night team.

The Ideal Candidate

Are you right for us?

Our successful Reception Supervisor will have;

* A minimum of 1 year in a supervisory role

* Experience at a similar level within a 4/5 star property.

* Previous experience with Reception and Reservations Property Management systems.

* Working knowledge of Microsoft Word, Outlook and Excel.

* Taking responsibility for guests' enquiries and challenges

* Excellent communication

* People management and enthusiasm for learning and development.

* High personal standards for self and for team.

Package Description

And now for the good stuff

Hospitality is all about looking after people and we are committed to our people. We work hard to ensure you can enjoy your job and are well rewarded. As well as excellent training, development and progression opportunities, other benefits include:

* Competitive salary

* Complimentary car parking

* Perkz discount scheme

* Discounted room nights across all Exclusive properties

* Discounts on food and beverage across all Exclusive properties

About the Company

Are we right for you?

We expect a lot but we’ll give a lot to get the right people. There are 4 main things we look for

1. We want people with bags of character. We don’t want you to hide your personality when you’re at work, we want you to feel comfortable, to be who you are.

2. We want people people. You’ve got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat.

3. We need extra milers. So if you think the job description is all you have to do, then we’re not for you.

4. You have to put your heart into it. When you tell a guess you’re happy to help, you have to mean it.

Your day will consist of 8.5 hours, (half an hour for lunch), straight shifts equate to 40 hours a week.

Exclusive Collection
Apply on company site

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