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8 months ago
Park Plaza Hotels
Location: London
Job type: Permanent
Sector: Front of House
Category: Hotel Receptionist Jobs
Country: UK
City: London
Hotel/Office/Restaurant: Park Plaza Westminster Bridge London
Department: Reception
Type of employment: Full-time
Level: Supervisor
Date posted: 20/12/2019
Closing date: 17/06/2020

Winner of the AA “Large Hotel Group of the Year”. Winner of the Institute of Hospitality “Talent Development Team”. Winner of HR in Hospitality “Excellence in Promoting Careers”. Start your winning career now! Park Plaza. Be part of it.

Love providing great service and being part of uplifting moments? Take the next step in your Front Office career with us as a Front Office Team Leader / Reception Supervisor at Park Plaza Westminster Bridge. Park Plaza is the ideal location for you to develop your Front Office and Team Leader skills and shine in a collaborative team environment.

Description of the Company:

At Park Plaza we love to celebrate the individual. We believe every one of our team members has a contribution to make and personal touch to share with our guests and colleagues. We’re always striving for excellence and know that as we invest in our team members, they’ll invest in us. For an engaging work environment where the little things are celebrated along with the major milestones, you’ve come to the right place.

Main role and objectives:

As our Front Office Team Leader, you will have a key position in providing an efficient and courteous service at all times in all aspects of the department, assume responsibility for effectively running the Reception Department in the absence of the Reception Manager or Assistant Reception Manager and ensure that all Receptionists and Front Office Hosts are performing in accordance with policies and procedures.

Your responsibilities as a Front Office Team Leader will include:

- Ensure that the Front Office team provide efficient, prompt, trouble free and courteous service to our guests

- Ensuring that the team offers an outstanding experience to our guests at all time be it at arrival, whilst staying with us or at departure

-Monitor that the Front Office team adhere to hotel and Park Plaza Hotels corporate guidelines and service concepts.

We are looking for:

The ideal Front Office Team Leader will:

-Understand the role of the Reception department and is experienced in dealing with guest complaints

-Have supervisory skills

-Experienced in hospitality and has working knowledge on how a hotel runs

-Knowledge of Opera is preferred but not essential

-Excellent customer service skills and is passionate about exceeding guest expectations

-Possess a good command of English and has excellent communication skills (written and verbal)

-Have excellent interpersonal, communication and presentation skills and be able to connect with other live up to our mission statement: Inspiring our guests through individuality and passion!

Park Plaza isn’t just a great place to work - it’s a great place to take your career to the next level! We love seeing our team members fulfill their potential and always work together to achieve more with our learning & development offering, enhanced training and competitive salary and benefits.

You’ll also be invited to an “Inspiring Stay” in your hotel, so that you can live the experience and you will also benefit from our Employee and Friends & Family rates available in all Park Plaza and Radisson Hotel Group hotels worldwide!

From the everyday uplifting moments to huge achievements and everything in between, we’re there every step of the way. Park Plaza. Be part of it.

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