3 months ago
Guests visit The Grove, Hertfordshire’s spectacular 5 star hotel resort, for a real breath of fresh air. Central London quality – and benefits - without the hassle. From sheer indulgence to all sorts of outdoor activity across the 300-acre estate, our world-class, award-winning Sequoia Spa and Health Club soothes and stimulates, revitalises and inspires. To continue exceeding our guests’ expectations, we need to rely on, and develop, every member of the team.
As a member of the Front of House team, you are the face of our relaxed and ultra-professional operation. We are looking for an experienced Reception Supervisor who can help to lead the existing team of Receptionists and make sure our check in and check out processes are as efficient as they can be and that our guests feel that all their stay is going to be a smooth one from the moment that they enter the building.
You will need previous experience of a busy hotel reception – preferably 5 star but not essential – and knowledge of a hotel booking system. We’re looking for a positive, flexible attitude, great guest interaction and communication, in English, and the ability to manage and lead a fantastic team.
At The Grove we take pride in creating a wonderful environment for everyone. In return for your hard work you can expect award-winning coaching and development, with the opportunity to cross-train and move departments. Instead of the costs and wasted hours involved in travelling into London, we offer free parking, a staff shuttle bus to Watford and even staff accommodation. And there are many other benefits, including generous discounts, loyalty stays and use of the leisure facilities - plus subsidised on-site childcare.
This is a permanent, full-time role and involves shift work on a rota basis. Typical shifts would be early (7am - 3:30pm), middle shifts, or late shifts (2:30pm - 11pm) and a night shift (11pm - 7:30am) on a rotation basis, on average once every 6 weeks.
Previous hotel Reception Manager experience is essential for this role.
Company benefits include:
Use of leisure facilities including gym and swimming pool
One free meal whilst on duty in the staff canteen
Staff shuttle bus to Watford town centre and train station (£1 per journey)
Generous discount for you and your family/friends on food and beverage, room rate, golf and spa treatments
Annual overnight loyalty stays
Holiday entitlement which increases after 2 years’ service
Subsidised staff accommodation if required
Excellent training and development opportunities from a gold standard Investor in People
Discounts with high street retailers through our Benefits App