about 1 month ago
Careys Manor & SenSpa is a luxury four-star hotel and spa located in the beautiful village of Brockenhurst, surrounded by the glorious scenery of the New Forest. We pride ourselves on our friendly staff and attentive service. There are three restaurants, including the modern, British three AA rosette Cambium Restaurant which is inspired by the New Forest, the relaxed and laid-back atmosphere in Le Blaireau French Bistro and Bar, and authentic Thai cuisine in the Zen Garden Restaurant. All restaurants use free-range organic, local produce as far as possible. This is a superb opportunity for someone seeking a Reception Manager position in a professional and friendly company.
The role of Reception Manager is a key role at Careys Manor, reporting into the Front of House Manager. You will oversee the hotel reception offering a friendly, warm and efficient service, whilst working with a small team of Receptionists. The role involves overseeing reservations, ensuring check-in/check-out process follows AA standards, managing banking processes, rota management, duty management, customer complaint management, guest feedback reporting, motivating staff and active communication with other departments. Excellent communication, teamwork and adaptability are essential qualities for this role.
Ensuring our guests receive the highest standard of service is the most important aspect of the Reception Manager role, as you would expect. Our ideal candidate will have proven experience working at a similar establishment, a keen eye for detail, as well as exceptional organisational, people management and customer service skills. Familiarity with reception systems such as Opera/Fidelio is required.
The role is full time, with a rota operating on 5 out of 7 days per week. The hotel is situated 5 minutes’ walk from Brockenhurst Village and train station with excellent rail links to Bournemouth, Southampton and London. The New Forest is a lovely setting with ponies, deer and other animals roaming throughout the Forest and its villages, and beautiful surroundings.
This is an excellent opportunity to work at an award winning luxury hotel, and would suit someone looking to make use of their existing skills to further develop their career in hospitality. We like to invest in our teams and offer training and development opportunities to all our staff. If you are interested, you may wish to participate in the Hospitality Supervisor/Manager qualification.
We offer benefits including:
* Competitive rates of pay
* Use of award winning SenSpa facilities
* Meals on duty
* Discounts on hotel/restaurant bookings
* Employee Assistance Programme
Please apply with a CV and covering letter or request an application form from:
Careys Manor Hotel & SenSpa is owned by Greenclose Hotels Ltd; also in the group are The Montagu Arms Hotel, Beaulieu and The Imperial Hotel, Llandudno.