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about 1 year ago
The Lanesborough
Location: London
Job type: Permanent
Sector: Front of House
Category: Hotel Receptionist Jobs

Oetker Collection is the most inspiring selection of masterpiece hotels in the world. Oetker Collection embodies the finest of traditional European hospitality. These elite luxury hotels are strong together like pearls on a chain. Each is one-of-a-kind, unified by a desire to deliver the very best of life.

The Lanesborough is one of our Oetker Collection Masterpiece.

The Lanesborough – classically British service in a remarkably vibrant and elegant London residence.

By joining our teams, you are committed to respecting the values that make The Lanesborough and Oetker Collection famous.

The Lanesborough invites you to join its teams and offers you the best opportunities for career and development within the amazing Oetker Collection Hotels.

The team of The Lanesborough are waiting for you to have an exceptional experience!



Permanent Contract



London, United Kingdom


We are looking for a talented and passionate Reception Agent to join our fantastic Front Office team at The Lanesborough.

As a Reception Agent you will provide an exceptional guest service experience dealing with requests and queries in a professional and efficient manner. This role plays a key part in creating memorable experiences and must communicate guests' preferences and relevant information with every department for the guests' stay to be seamless. Our professional Front Office team are a point of difference and are expected to go above and beyond and often make decisions in the interest of the guest. Check in is carried out in the guestroom and the reception team are often expected to leave the Front Desk area to assist guests and familiarise them with their London Residence. This role will be required to cover various shifts. You will be a great team player with a real passion for exceptional customer service to ensure a memorable experience for our guests.


In return we offer fantastic industry leading rewards and benefits (Conditions apply):

* Private Medical Insurance
* Enhanced Pension Scheme
* Life Assurance
* Dental and Optical Benefits
* Season Ticket Loan
* Meals on Duty
* Cycle Scheme (Loan to Purchase)
* Business Laundry
* Training & Development Plans
* Social Committee Activities
* Training Fund Assistance
* Awards & Recognition Programs


The ideal candidate would be able to demonstrate the following attributes:


Previous experience within Front Office in a 4* or 5* establishment is essential and experience in the luxury London market would be preferred.


Excellent command of the English language and a second language would be preferred


Immaculate grooming standards


Show drive for Excellent Customer Service


Ability to work on own initiative is essential


Be available, flexible and willing to work a 24h roaster when required


Knowledge of Opera system would be preferred


In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process

If you wish to invest in Oetker Collection, we encourage you to take this opportunity and we would be very happy to have you as member of our team.

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