about 1 year ago
Be fully aware of The Lanesborough Culture, Service Experience along with Guests Recognition that The Lanesborough is renowned for. Be able to promote and be confident with all facilities offered in the hotel. To provide a courteous, professional, efficient and flexible service at all times. Ensure that all guests are welcomed in a genuine manner and recognized throughout their stay, offering personalized service at every opportunity. This role plays a key part in creating memorable experiences and must communicate guests' preferences and relevant information with every department for the guests' stay to be seamless. Our professional Front Office team are a point of difference and are expected to go above and beyond and often make decisions in the interest of the guest. Check in is carried out in the guestroom and the reception team are often expected to leave the Front Desk area to assist guests and familiarise them with their London Residence. This role will be required to cover various shifts.
Skills and Competencies
The ideal candidate would be able to demonstrate the following attributes
* Previous experience within Front Office in a 4* or 5* establishment is essential and experience in the luxury London market would be preferred.
* Degree in hospitality would be beneficial
* Must have the ability to work on own initiative
* Be available, flexible and willing to work a 24h roaster when required.
* Be willing to attend training courses to enhance job role and encourage self-development
* A proven track record of exceptional guest service and excellent command of the English language both written and verbal (a second language would be desirable but not essential)
* Knowledge of Opera system would be preferred
Please note a copy of the full job description will be available upon request.
Moments from Knightsbridge, Buckingham Palace and Hyde Park, in a Regency London landmark akin to The National Gallery, The Lanesborough offers 93 beautiful rooms and suites in the heart of the capital.
Following a comprehensive and meticulous refurbishment overseen by designer Alberto Pinto, the world renowned interior design studio, The Lanesborough reopened its doors in July 2015.
The Lanesborough presents bedrooms and dining rooms reinstated to their original Regency splendour, into which the latest communications technologies and entertainment systems have been seamlessly woven.
Unveiling an elegant new design, returned to the Regency Style in-keeping with the rest of the hotel, Guests at The Lanesborough can experience fine dining in Céleste, with Eric Frechon, Paris most esteemed three Michelin star chef bringing his protégé Florian Favario as executive Chef.
The Garden Room resumes its position as the capital's most glamourous cigar lounge and The Library Bar as one of London's most exclusive bars. Seven carefully and individually designed private rooms offer some of the most refined event spaces.
The only hotel guests in London to enjoy 24-hour butler service, they can also be assured the quietest night’s sleep, while remaining just a short walk from Harrods, Harvey Nichols and London’s most exclusive shopping district.
Oetker Collection, as the Management Company, brings their expertise to the United Kingdom for the first time.
Oetker Collection is one of the most inspiring selections of masterpiece hotels in the world. The name ‘masterpiece hotels’ includes a pledge; a commitment to provide service of the highest quality, every hour of every day. The pearl as a symbol combines singularity, beauty and quality. The individual pearls bind together to form a unique string of pearls.
Each property is one-of-a-kind, reflecting the unique European heritage and sharing the highest levels of service internationally with exceptional and historic architecture & interiors combining with great attention to detail.
The Lanesborough recognises that it would not be successful if it were not for the commitment and dedication of its employees. We are passionate about ensuring that the employee experience is fruitful both professionally and personally. With this in mind the experience and the employee’s wellbeing is fundamental when we consider the benefits for working at The Lanesborough;
* Dental and Optical Benefits
* Season Ticket Loan
* Private Medical Insurance
* Meals on Duty
* Enhanced Pension Scheme
* Tailored Uniforms
* Cycle Scheme (Loan to Purchase)
* Dry Cleaning (Non Uniformed Ambassadors)
* Childcare Vouchers
* Training & Development Plans
* Social Committee Activities
* Training Fund Assistance
* Awards & Recognition Programs
(Please note that conditions may apply to be eligible but are offered to all levels of position)
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.