about 1 year ago
Atlas Hotels is looking for a Nights Guest Service Supervisor (Nights GSM). Being a Nights GSM means taking responsibility for delivering a fantastic experience for every guest at our hotel, even in the early hours of the morning. It means communicating effectively and leading the team; being willing to get stuck in and presenting a professional and friendly face for the hotel.
As Nights GSM there will be times when you're the most senior person in the hotel and you'll empowered to deliver great service to your guests and colleagues. You may be the first person a guest encounters at our hotel so you'll need to be friendly, professional and confident. You'll be the person a guest or colleague turns to if they have any concerns or complaints and you'll be empowered to make things right. You'll be involved in everything from serving at the bar, cash handling and auditing, to preparing breakfast, taking reservations, ensuring our housekeeping and maintenance teams are aware of any issues, to delegating and monitoring tasks so you'll be willing and able to multi-task.
We're looking for individuals, not robots! We want people who can really shine in a busy setting, who are comfortable and confident in meeting and engaging with new people, who can delegate tasks, ensure a shift runs smoothly and who have a passion for great customer service. Practices and processes can be taught, but pzazz is what comes naturally to our GSMs, and is what makes them special.
* experience in a hotel or other service industry in a supervisory capacity
* articulate and communicative
* good interpersonal skills
* organised and systematic
* concerned with quality of product and service
* computer literate
* market awareness
* proven leadership ability
Due to the high volume of applications, we are unable to notify unsuccessful applicants. If you have not been notified of the outcome of your application within four weeks of the closing date, please assume you have been unsuccessful on this occasion.