about 1 year ago
Atlas Hotels are looking for a Nights Guest Service Assistant (Nights GSA). Being a Nights GSA means being the person who makes our guests feel welcomed and pleased with their choice of accommodation. It means taking and showing pride in your hotel and delivering a great guest experience consistently, even in the early hours of the morning.
As a Nights GSA you may be the first person a guest encounters at our hotel so you'll need to be friendly, professional and confident. You'll be the person a guest turns to if they have any concerns or complaints and you'll be empowered to make things right. GSAs are the beating heart of our hotel; they get involved in everything from serving at the bar, preparing breakfast and taking reservations, to ensuring our housekeeping and maintenance teams are aware of any issues. You'll need to be great at juggling tasks and turning your hand to many different things.
We're looking for individuals who can really shine in a busy setting, who are comfortable and confident in meeting and engaging with new people and who have a passion for great customer service. Practices and processes can be taught, but pzazz is what comes naturally to our GSAs and is what makes them special.
* articulate and communicative
* good interpersonal skills
* organised and systematic
* concerned with quality of product and service
* computer literate
* team worker
Due to the high volume of applications, we are unable to notify unsuccessful applicants. If you have not been notified of the outcome of your application within four weeks of the closing date, please assume you have been unsuccessful on this occasion.