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8 months ago
Accor Hotels
Location: London
Job type: Permanent
Sector: Front of House
Category: Hotel Receptionist Jobs
We offer you:

• A great opportunity to work within a vibrant and modern hotel

• An annual bonus and a competitive salary and share of the service charge

• Amazing benefits:
o Free use of the hotel Gym and Yoga sessions
o Two complimentary weekend stays in the UK & Ireland per year
o Eurostar discounts
o Childcare and Eyecare vouchers
o Complimentary meals on duty
o Complimentary uniforms and dry cleaning of them

• Further discounts in Accor properties worldwide, brands include Sofitel, Raffles, Fairmont, Swissotel, Pullman, MGallery, Novotel, Mercure and Ibis.

• Excellent training and development opportunities within the hotel and throughout Accor worldwide

As a Night Receptionist/Auditor we are looking for people who have:

• A good rapport with guests

• The ability to work under pressure and work well in a team environment

• A Customer focused attitude and will look after our guests during their conference stay

• A high level of personal cleanliness and presentation

• A good level of spoken English

• A basic knowledge of the MICROS/OPERA system

You will be responsible for:

• Creating a welcoming and friendly atmosphere for all our guests

• Being present and visible in the lobby, to be easily identifiable by guests as the person to whom they should go

• Giving priority to Guest Relations, while taking care to respect administrative procedures

• Completing a seamless check in and check out service for all our guests

• Anticipating guests' needs and taking them into consideration.

• Handling guests requests for information and providing the answers

• Handling any customer priorities and comments and provides a response as soon as possible while the guest is still in the hotel


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