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about 1 month ago
Exclusive Hotels
Salary: £19375
Location: Wiltshire
Job type: Permanent
Sector: Front of House
Category: Porter Jobs
Job Introduction

In a Nutshell

We’re a group of fabulous Hotels and Venues set in beautiful countryside and our hotels are full of great people… A great team.

We are actively seeking a Night Porter who will be responsible for the Hotel, the guests and the operation during the night period and to ensure the safety and security of all guests and team members.

Role Responsibility

Lots to do but lots of fun

The Night Porter will be responsible for;

* The Hotel and its residents during the shift

* Maintaining and enhancing luxury standards at all times

* Running and balancing the Night Audit process

* Night bar and Room Service

* Running all emergency evacuations and procedures as per the standards

* Answering any guest queries or questions

* Security of the property and the guests

* Answering switchboard

* Checking guests in and out of the hotel

* Adhering to all health and safety regulations

* Maintaining standards of Cleanliness within the hotel

* Reporting of any maintenance faults

* Demonstrate good attention to detail

The Ideal Candidate

Are you right for us?

* Outstanding customer service skills

* Previous experience in a similar operation

* Excellent customer service techniques

* A responsible and detail oriented approach to tasks

* Ability to work alone

* To have a great personality and be genuine, approachable and attentive.

* Excellent spoken English.

* Computer skills.

* Positive attitude

Package Description

And now for the good stuff

Hospitality is all about people and we are committed to our people. We make sure you are happy and well rewarded, so that you pass that happiness onto our guest. As well as excellent training, development and progression opportunities, other benefits include:

• Competitive salary

• Complimentary car parking

• Perkz discount scheme

• Discounted room nights across all Exclusive Hotels and Venues

• Discounts on food and beverage across all Exclusive properties

About the Company

Are we right for you?

We expect a lot but we’ll give a lot to get the right people. There are 4 main things we look for

1. We want people with bags of character. We don’t want you to hide your personality when you’re at work, we want you to feel comfortable, to be who you are.

2. We want people people. You’ve got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat.

3. We need extra milers. So if you think the job description is all you have to do, then we’re not for you.

4. You have to put your heart into it. When you tell a guest you’re happy to help, you have to mean it.

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