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about 1 month ago
Principal
Location: Gloucestershire
Job type: Permanent
Sector: Housekeeping and Laundry
Category: Porter Jobs
De Vere Tortworth Court

Following a multi-million pound refurbishment, De Vere Tortworth Court certainly looks its best and it really is a brilliant time to join our team. We can offer a fantastic range of opportunities and development in our departments including the restaurant and bars teams, housekeeping, conference and events, wedding, kitchen, leisure, front of house and maintenance to name just a few.

Working at Tortworth Court means you’ll have the opportunity to be involved in some brilliant events like summer tepee festivals, wedding fairs, specialist fireworks displays, charity events and corporate launch parties. And because we know our team is special, we like to surprise and delight colleagues with birthday and long service celebrations, doughnut days, pizza days, and fun colleague activities such as games, tea parties and treat days.

Night Porter

What is the main purpose of the role?

You’ll maintain an optimum and exceptional level of customer care and service to both internal and external customers, whilst staying fully conversant with the hotel, the company product and facilities.

You’ll deal with guest comments and complaints in a constructive and empathetic manner, the objective being to resolve the complaint prior to departure. You’ll also carry out regular check / patrols around all areas of the building, taking appropriate action to ensure standards of cleanliness, safety and general appearance are maintained.

The Ideal Candidate

The ideal Night Porter will be passionate about delivering high levels of customer service, ensuring all health and safety and hotel standards are adhered to and have the drive, determination and commitment to make things happen.

Candidates must have previous experience of working within a hotel or cruise ship environment with experience gained in Nights, Food & Beverage or Meeting & Events Operations.

Benefits:

* Live-In Accommodation Available

* A competitive salary

* 28 days holiday each year, including bank holidays (this increases annually up to a maximum of 33 days)

* Hotel based incentive and recognition schemes

* Access to our Exclusively Yours, Voluntary Benefits portal, which includes discounts on some travel, leisure time activities, health, retail and motoring

* Discounted accommodation with competitive colleague rates at our other hotels

* Long service awards which increase with length of service

* Excellent training and development opportunities within the hotel, the Company and our online e-learning portal

* Financial rewards for delivering sensational service

* Free meals on duty

* Free uniform provided

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