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6 months ago
Principal
Location: Buckinghamshire
Job type: Permanent
Sector: Housekeeping and Laundry
Category: Porter Jobs
De Vere Horwood Estate

If you are looking for a place to secure your next career move that offers the chance to work in a dynamic team in the heart of Buckinghamshire - then look no further than De Vere Horwood Estate just a short distance outside of Milton Keynes.

With meeting spaces to accommodate up to 300 delegates and 185 bedrooms this elegant and historic hotel offers unrivalled opportunities making it an ideal venue for your next role.

Night Porter

What is the main purpose of the role?

Your main responsibility will be to set, to a high standard, rooms and areas for our guests in advance of their conferences and events in the coming days. You wll maintain an optimum and exceptional level of customer care and service to both internal and external customers, whilst staying fully conversant with the hotel, the company product and facilities.

You will remain alert and professional at all times, and deal with guest comments and complaints in a constructive and empathetic manner, the objective being to resolve any complaint prior to departure. You’ll also carry out regular check / patrols around all areas of the building, taking appropriate action to ensure standards of cleanliness, safety and general appearance are maintained.

The Ideal Candidate

The ideal Night Porter will be passionate about delivering high levels of customer service, ensuring all health and safety and hotel standards are adhered to and have the drive, determination and commitment to make things happen.

Candidates must have previous experience of working within a hotel, warhouse or cruise ship environment with experience gained in Nights, Food & Beverage or Meeting & Events Operations. There is a high volume of physical work involved in the role, including but not limited to moving chairs, tables, cleaining, setting rooms and more.

Benefits:

* A competitive salary

* 28 days holiday each year, including bank holidays (this increases annually up to a maximum of 33 days)

* Hotel based incentive and recognition schemes

* Access to our Exclusively Yours, Voluntary Benefits portal, which includes discounts on some travel, leisure time activities, health, retail and motoring

* Discounted accommodation with competitive colleague rates at our other hotels

* Long service awards which increase with length of service

* Excellent training and development opportunities within the hotel, the Company and our online e-learning portal

* Financial rewards for delivering sensational service

* Free meals on duty

* Free uniform provided

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