8 months ago
At Crewe Hall we are looking for exceptional people to provide outstanding service to our guests and who put our people at the heart of everything we do.
The Exciting Opportunity
The position of Night Manager has become available at Crewe Hall. Reporting into the Front Office Manager, you will be responsible for supporting the Front Office Manager with Management of the Nights Operation at the Hotel. This role will include management and training of the Night Porters team and the smooth operation of the Reception and Hotel Operations during the Night including:
* Reception duties - check-in and out and enquiries
* Night Audit reporting
* Set up of events rooms overnight
* Cleaning of public areas
* Room service - food and drinks service for Hotel residents
* Security and fire walks
Key responsibilities of this role are Customer Service and Safety and Security of the Building overnight. The successful applicant for this role will be able to display great team leadership skills, deliver excellent customer service, have a positive ‘can do’ attitude, be willing to learn and show that they care.
Where Will You Be Working?
Crewe Hall Hotel is located in the stunning Cheshire countryside and is within an hour’s drive of the cities of Chester and Stoke. With 17 unique conference rooms, catering for over 500 delegates this is a fast-paced exciting hotel that caters for a range of guests, coming for business or leisure. This property is renowned for its historic architecture and is even home to a Victorian chapel. With modern leisure and spa facilities and a Rosette rated restaurant, this is the perfect hotel for both meetings and a family break. This hotel features 117 spacious bedrooms that are sure to wow any guest. We pride ourselves on investing in our people and delivering outstanding customer service.
What’s In It For You?
People love to work with RBH Hospitality because…
* We focus on health, wellbeing and our communities
* Our people are truly engaged at work
* There’s open, clear communication from the top
* We’ve got great career development opportunities
* There’s a culture of transformation and innovation
We will give you a competitive salary and opportunities to learn new skills and grow your career. You will receive a benefits package that includes;
* Discounted hotel room rates for you AND your friends and family that will make you really popular!
* Incentive programmes
* Money off high street retailers
* Flexible working arrangements because we know your life comes first
* Free meals on duty
What Are We Looking For?
We are looking for someone who can communicate well with others, can carry out instructions, is able to pay close attention to detail and will commit to providing outstanding service to our guests. An ability to deal effectively and calmly with occasional challenging situations such as fire evacuations and exhuberant events guests / partygoers is also essential to this role. Previous experience working within Hotel operations at a supervisory level are essential for this role.
The Bigger Picture
Crewe Hall is managed by RBH Hospitality an independent hotel management company, working in partnership with six of the most prestigious hotel brands including IHG, Hilton, Starwood, Accor, Marriot and Wyndham. At RBH Hospitality we stand out from our peers, transforming hotels to perform exceptionally.
So if you have the ambition to continuously improve, deliver results with excellence, show that you care and act with integrity then come and join us, this is just the job for you!