9 months ago
Night Duty Manager Sopwell House Hotel – St Albans Salary – Competitive A career at Sopwell House is as rewarding as you make it. It takes all kinds of people to
make a hotel run seamlessly and harmoniously, supported by the AB Hotel’s family team
spirit, excellent learning and development programme and genuine warmth. The company
enjoys a sociable, passionate environment supported by the owners with fantastic team
events and a fun and friendly workplace.
Your country home from home nestled in 12 acres of Hertfordshire countryside in St Albans;
Sopwell House is a 4 star Georgian country house hotel that believes in impeccable,
genuine service with attention to every detail. The hotel boasts a 2 AA Rosette Restaurant,
Brasserie, Conservatory Bar, Cocktail Lounge, 14 function suites, Spa and Gym. Enabling
guests to escape from it all, but still within easy reach of London, St Pancras and Luton
Airport, Sopwell House is a family-owned luxury hotel that takes rest, relaxation and warm
hospitality seriously. Scope & General Purpose of Job To ensure that all guests receive a warm, memorable and personalised welcome to Sopwell
House, setting the scene for their stay.
The Night Duty Manager will supervise and control the operation of the Night department,
ensuring that skills, standards are trained, demonstrated, maintained throughout the team
and staff are able to carry out their duties to the agreed departmental standard.
Main Responsibilities Ensure that the service offered to the guest is personal and memorable. That guest
needs are anticipated and requests followed up. Build relationships with guests,
ensuring that they want to return to Sopwell House. Managing the night team and night operations Check-in, check-out, payment transactions, guest queries, telephone handling,
foreign currency, reservation handling, cash handling, shift opening and closing
procedures, wake up calls, newspaper orders, night audit procedures. Maintaining all equipment and work areas, including key and cash security Following all company Health and Safety guidelines Ensure all access to the hotel is secure as required by hotel policy and procedure. Any other relevant duties required for this position. The ideal Night Manager will have the following A minimum of 2 years managerial experience within a 4*/5* hotel Previous experience of running a night audit Duty Management Opera user
All applicants must have the right to live and work in the UK. In Return 28 days holiday + 1 Extra Holiday Day on Birthday Long Service Loyalty rewards Discounted Food and Beverage and accommodation within the AB Hotels Group 30% discount on Spa treatments 10% discount on Spa products Annual Tastecard & Gourmet Society card upon 1 year Service Introduce a friend at work bonus Staff meals on duty Preferred Hotel Group discounted global hotel rates
Please be advised that if you have not received a response within 14 days, please assume
that your application has not been successful on this occasion.