21 days ago
MAIN PURPOSE OF JOB:
•The supervision of the hotel between midnight and 7.00am and ensure that the highest standard of guest care and safety are met at all times
ABSOLUTE KEY ACCOUNTABILITIES
•To handle all queries promptly ensuring the customer receives friendly and efficient response which accurately meet their demands.
•To set up conference and meeting rooms to the company standard.
•To carry out night security checks and car park patrols at the agreed times.
•To prepare and serve food and drink from the 24 hours menu upon request to residents.
•To charge all customers for all Food & Beverage services in order that revenue is not lost.
•To undertake the check in and out of guests, ensuring that all accounts are settles before departure.
•To deliver all newspapers and order taxis as requested and to assist with customer baggage.
•To carry out the night audit following company guidelines.
•To ensure that the public areas of the hotel are clean and tidy at all times, including fireplaces, brass furnishings.
•Ensure bar area in front of house is set to agreed standards.
•To carry out all guests wake up calls on time as requested.
•To report any maintenance defects to Management immediately.
•To check that only residents are on the premises once all functions have finished.
•Commitment to be displayed to training through participation, and sign off of training records, and application of learning in the workplace.
•The highest standards of personal health and hygiene to be maintained at all times.
•Compliments / Complaints
•Breakages & Waste
· Staff referral bonus scheme.
· Use of leisure facilities (gym/pool)
· Discounted stays for friends and family.
· Employee Advisory Service.
· Meals/drinks whilst on duty.
· Accor Bienvenue
- Staff Discount Card
· Bonus Breaks Complimentary 2 free stays a year in any of the 700+ UK Accor hotels after 6 months of service.
ONLY APPLY IF YOU LIVE LOCALLY AND ARE ABLE TO COMMUTE TO WORK, AS NO LIVE IN IS AVAILABLE.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of the eligibility will be required from candidates as part of the recruitment process.
Join us today as an integral member of Mercure Warwickshire family. To apply for the role please either apply to this advert or
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