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about 1 month ago
Redefine BDL
Location: London
Job type: Permanent
Sector: Kitchen and Catering
Category: Accounts and Administration Jobs
Night Auditor

At Crowne Plaza Docklands we are looking for exceptional people to provide outstanding service to our guests and who put our people at the heart of everything we do.

Crowne Plaza London Docklands offers 210 bedrooms and 4-star accommodation in one of London's fastest growing districts and the heart of the 2012 iconic sporting victories, with 8 modern meeting rooms. We are just minutes from key event locations such as the ExCeL Exhibition Centre, The O2 Arena and Stratford City. The hotel accommodation offers a perfect place to stay in London, making us the number one choice for a London City Airport hotel connection.

With good transport links, the hotel can be easily accessed by public transport. Royal Victoria train station is about 2 minutes' walk to the hotel. Our employees have been playing a tremendous part in the hotel and our team success, from our employee engagement being above 92%.

The Docklands Suite is the largest of the meeting rooms and also has the facility to be partitioned into East and West Docklands giving you flexibility and the option to use one room for two purposes. The room also has a civil ceremony license and with the stunning backdrop over the Royal Victoria Dock, we were awarded in 2018 with a Gold accreditation for overall satisfaction by BDRC, ranking us in the top 4 within our portfolio.

We are currently looking for a motivated, professional individual with personality and passion to join our winning team.

An exciting opportunity has arisen for a full-time Night Auditor to join an amazing team, reporting to the Front Office Manager. You will be required to work Night and weekends. The successfully recruited Night Auditor will have excellent interpersonal skills and will be a crucial part of our guests' journey.

As Night Auditor, you must be self-motivated and be personable in the way you deal with people, who believe in delivering the best possible standards in guest service. The role requires excellent interpersonal skills to handle guest complaints and show you care by being thoughtful in the way you welcome and connect with guests.

Your key areas of responsibility will include:

* Being the main point of contact for all in-house and external guest queries and requests requirements throughout your shift.

* Provide a warm and professional welcome to all guests and visitors to the hotel, delivering excellent customer service and providing all the relevant information they need for their stay

* Assist the Night Manager in dealing with all emergency/crisis situation within the hotel at night, acting as first point of contact for guests and emergency services as per the Hotel's emergency procedures

* Manage arrivals and departure process professionally and in accordance with the Hotel's Policy, ensuring payments and billings are correct

* Ensue all administration and night audit reports are completed to the hotel and departmental standards

* Ensure all cash, credit card takings and night shift banking is balanced in accordance with the Hotel's policy

The ideal candidate is an individual who cares about providing excellent service to our guests and who can use their intuition and creativity to deliver a wondrous experience for everyone. It is a fantastic opportunity for an amicable professional who likes to be helpful. You will be able to maintain a positive and calm outlook regardless of what challenges the shift might bring, and able to make the right decision. Experience within a similar environment is preferable; however, we are looking for an individual with the right attitude rather than experience and will give you the tools to ensure you will be successful in your role.

If you are interested in joining a winning team where you are an empowered to be yourself at work, we would love to hear from you.

What's In It For You?

People love to work with RBH Hospitality Management because…

* We focus on health, wellbeing and our communities

* Our people are truly engaged at work

* There's open, clear communication from the top

* We've got great career development opportunities

* There's a culture of transformation and innovation

We will give you a competitive salary and opportunities to learn new skills and grow your career. You will receive a benefits package that includes;

* Everyday discounts from high street retailers

* Opportunities to be involved in charity and community events

* Career opportunities, training and help with course fees

* Discounted hotel room rates for you AND your friends and family that will make you really popular!

* Incentive programmes

* Flexible working arrangements because we know your life comes first

* Free meals on duty

* Healthcare plans and Insurance plans (just in case)

* Pension

The Bigger Picture

With a real focus on performance, people, quality, profit and communities at RBH we transform hotels.

RBH is an independent hotel management company, working in partnership with six of the most prestigious hotel brands including IHG, Hilton, Starwood, Accor, Marriot and Wyndham. At RBH we stand out from our peers, transforming hotels to perform exceptionally.

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